"If using accounts as customers in CRM, what are limitations in ClickDimensions? " in ClickDimensions Help - comment added by Courtney Smith

Hi Sigurdur,

You can send emails to Accounts with ClickDimensions, but if an Account fills out a form, survey, or subscription page then they will be recreated in the system as a Lead or Contact. Web Tracking also only works against Leads and Contacts at this time.

I apologize for any inconvenience. Please let us know if you have questions.