Matthew,
We are still getting a long delay in recording the deliveries of our Email Sends in our CRM. Currently the delay is as follows:
1. Our first Email Send was requested yesterday (8/26/15) at 7:25 am.
2. We have a total of 30 more Email Sends since then, with the majority being requested before noon yesterday our time (PST).
3. It is now 8:27 am (PST) on 8/27/15 and we have yet to receive any delivery records for any of yesterday's or today's Email Sends.
4. We have tested our CRM connection with ClickDimensions using your "Test Connection" (https://app.clickdimensions.com/mscrm/v2011/pages/testconnection.aspx) and it said connection was good.
5. We had this problem also on 8/25/15 and you responded saying it must be on our side, however, after waiting 9 hours, we finally started receiving delivery notifications.
6. You state in your write-up called "Why Does it Sometimes Seem to Take So Long for Emails to Be Delivered?" under the section called "What can delay recording the delivery in CRM...", that there could be a "Processing issue on ClickDimensions...if the queue that this piece of data ends up in happens to have a technical problem, or there is a broader systems issue with ClickDimensions or Microsoft Asure, you may not see the Email Event record created in your CRM until the issue is resolved."
6. So, if we have made no changes to our systems, and our connectivity to our CRM from ClickDimensions is working (#4), and the fact that we did finally get delivery on 8/25/15 albeit 9 hours late, but yet it has now been over 24 hours for delivery receipts from yesterdays Email Sends, couldn't your systems be the issue here? And if so, can you verify these specifically for us?
This would be highly appreciated as we have spent well over a days worth of work for our System Administrator trying to come up with a solution.
Urgency is requested, Thanks,
Dan