Hello,
I was wondering what happens (or what is supposed to happen) to ClickDimensions data related to leads / contacts that have been deleted from the system.
I had noticed earlier that my deleted test leads were still shown in the "ongoing nurture" view from the nurture programs, and now I see as well that all email events (delivers, failures, opens, clicks etc) associated with deleted leads also still show (see screenshot).
I've done quite a lot of tests where I deleted the leads, thinking that this would "clean" the system, but it seems like the information stays on in the ClickDimensions part of the CRM.
Is this supposed to be or just not working correctly at our place? Is the only way to go about to delete those manually with an advanced search?
Thanks in advance and best regards,
Léopoldine Brand