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We have some data fields not populating in email

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Hi

We have an issue with one of out clients who uses Click Dimensions.  They have two custom fields on the account entity which can link to two different users.  They want to create an email that gets sent to the account that includes details from the each system user record.  If we use a standard link as below it shows the fullname of the user but we cannot see any other details of the users.

Primary Adviser Full name 
${Recipient.account.dsl_primaryadviserid[0]!""}

Secondary Adviser Full name

${Recipient.account.dsl_secondaryadviserid[0]!""}

If we use the following approach any fields we wish to display for the primary adviser are shown however any fields for the secondary adviser are left blank.

Primary Adviser Full name
${Recipient.account.dsl_primaryadviserid.systemuser.fullname[0]!""}<br/><br/>

Secondary Adviser Full name
${Recipient.account.dsl_secondaryadviserid.systemuser.fullname[0]!""}<br/><br/>

Can you provide any assistance?

Regards

Brett

 


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