Joselyn,
You shouldn't have to put your email on hold - if you run into the Service Unavailable error, often you can just refresh your browser or come back in a minute and it will work fine. The issue is very intermittent. But we should have it resolved soon.
You can subscribe to our notification forum for updates. Go to the following URL, login (you will need to register on our support site in order to login), and then click the "Subscribe" button on the top of the list of announcements: http://support.clickdimensions.com/forums/356777-Announcements
