"Profile information not displaying" in ClickDimensions Help - comment added...
Stephanie,I have created a Support Ticket for your inquiry so we may retrieve your specific Form setup and further investigate your form issue. For anyone else with the similar pre-filling problem,...
View Article"Inboxcast function" in ClickDimensions Help - comment added by Marissa Clontz
Hello Stephanie,The most plausible reason as to why your email rendered in a skewed manner when sent is due to copying/pasting text from an outside source such as Microsoft Word. When text is pasted...
View Article"Creating a view of email sends with or without campaign automation" in...
Hello Chris,Do you have a screenshot of the Advanced Find you are querying? Is it something similar to the Advanced Find I have attached?
View Article"Inboxcast function" in ClickDimensions Help - comment added by Stephanie Baxter
Thanks very much Marissa. We'd hoped that using the InboxCast feature would be an easy way of enabling some people to send out stuff without having to learn ClickDimensions, but if they're going to...
View ArticleLooking for classroom trainer on ClickDimensions willing to come to Brussels...
We would like to offer regular (monthly or every two months) training to our users on using Dynamics CRM and ClickDimensions. We are looking for an experienced trainer who would be willing to come to...
View Article"ClickDimensions Import - Contact Ownership" in ClickDimensions Help -...
Hello Phil,You can choose the Owner for each Contact/Lead by placing that Owner's name into the Owner column next to the Contact/Lead in our ClickDimensions Import Template.When importing new...
View Article"Webform Javascript - setting requirement level" in ClickDimensions Help -...
Hi, I tried your recommendations, but I can't get it to work. The fields on my form persist as required/not required, based on how they were set by default. Has ClickDimensions changed the HTML markup...
View ArticleCan't save field in form
Hi, I'm trying to add a custom field to a form in Dynamics, but when I click Ok I get the error message: Error UpdateFieldError was: Form field was not created in ClickDimensions storage This is in the...
View Article"Do I need to set up CNAMES for website tracking?" in ClickDimensions Help -...
Our company is experiencing the same issue. We have created the Domains; placed the tracking script in the correct location. But we are still not receiving any tracking information. Our landing pages...
View ArticleSend Click Dimension Email using Workflow
Hello,As I understand, we can send clickdimensions email using workflow using by creating "Send ClickDimensions Email" but currently this entity only supports sending email to Account/Lead/Contact not...
View ArticleLead score decay / decrementing lead score over time
Just wondering if there's any way to reduce the lead score over time if there's inaction on the prospect / customer's part?Thanks.
View Article"Need same contact (email address) to be in email blasts but with different...
One of our customers have the same wish. They use workflows to send emails via CD for a lot of different purposes.Any news on this wish?
View Article"Send Click Dimension Email using Workflow" in ClickDimensions Help - comment...
Hello AndyUnfortunately, it is not possible currently to send a bulk Email Send via a workflow, only one-off emails. An Email Send will need to be manually created or auto-generated via Inboxcast in...
View Article"Lead score decay / decrementing lead score over time" in ClickDimensions...
Hello JonathanUnfortunately, there is not such a mechanism in place currently. If you would like us to consider implementing this functionality in a future release, please feel free to submit a feature...
View Article"Do I need to set up CNAMES for website tracking?" in ClickDimensions Help -...
Hi Jeremy,I see you have opened a support ticket, this is the best method to address your issue. To anyone else encountering this problem, you can open a support ticket here.
View Article"Date field on form" in ClickDimensions Help - comment added by Kevin Kelbe
Hi Martijn,Yes, you can choose between the European style of D-M-Y or the US style of M/D/Y.
View Article"Can't save field in form" in ClickDimensions Help - comment added by Eryka...
Hi Chris,I have opened a support ticket for you. Please communicate with our support team via the ticket and we will gladly help troubleshoot this issue. If anyone else encounters this same issue...
View Article"Need same contact (email address) to be in email blasts but with different...
Hi Peder,Unfortunately, this functionality has not been added at this point in time. However, this feature request continues to be considered in our discussions regarding long-term product changes.
View ArticleCreate new visitor as contact does not work
Hi all,I have created a Click Dimension form and set the value of 'create new visitor as' to 'contact'. However, when I submit the form and check the posted form and posted fields, it has created them...
View ArticlePlease let me know how i can get the contacts whose not submitted...
Hi,Please let me know how i can get the list of contact who recieved email and opened email but did not submitted the form, just closed the URL tab.So as i tried find way i don't thing there is way to...
View ArticleClickDimensions Lifecycle Support for Internet Explorer
ClickDimensions ending support for Internet Explorer 9 and 10ClickDimensions will stop supporting Internet Explorer 9 and 10 on June 30, 2016. Microsoft has ended their support for these browsers as...
View Article"Create new visitor as contact does not work" in ClickDimensions Help -...
Hi Josh,There is the possibility that the Form was originally saved as a Lead then later changed to Contact. Please try to "Clone" the Form and save the Clone to create new visitor as a Contact. If...
View ArticleClik here to view.
"Please let me know how i can get the contacts whose not submitted...
Hello MohammadUnfortunately, CRM does not really support looking for records that do NOT exist, so the process for generating this list will be a bit roundabout. Instead of looking for people who did...
View Article"Qualifying Lead to Contact Error" in ClickDimensions Help - comment added by...
I encountered this Lead qualification issue as well. We found that this error is related to contact scoring. The Click Dimensions 'Create of Opportunity" plugin updates the score of contacts...
View Article"Qualifying Lead to Contact Error" in ClickDimensions Help - comment added by...
Hi Sean,Thanks for reaching out with your question related to this Support Forum post. I’m creating a Support ticket on your behalf to address this question with our Support team. You should receive an...
View Article