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"several new lead records with email address field only" in ClickDimensions Help - comment added by Allison Macedo

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Hi Stuart,

ClickDimensions does not search deactivated leads to match activity to them. However, you can email deactivated leads. So these new ones are being created because they clicked on a link in the email and all it knows about them is their email address.

I would suggest keeping these leads active but maybe giving them a different status somehow to tell you they are not interested at the moment but might be in the future.

Thank you for using the forum!


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