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"View my current subscriptions" in ClickDimensions Help - comment added by SMSMT CRM HELPDESK

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Hi Courtney,

That's exactly what I would expect to happen however these are not the results I'm getting.

See the attachments:

Attachment 1: A contact has 4 subscription preferences with a preference of 'In'.

Attachment 2: Newsletter contains a link to subscription management page.

Attachment 3: Once the user clicks on the unsubscribe link they are taken to the subscription management page and their email is auto-populated. The checkboxes next to the newsletters they subscribe to are blank.

I was expecting 4 checkboxes  corresponding to the newsletters they signed up for to be 'checked'.

What am I missing?

 

 


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