How do I access my Web Form?
I have gone to CD "Web Content" and click on edit for my web form. After the From opens I click on "Design" in an effort to get to the designer. Instead I get an error message that "This page can't...
View ArticleView my current subscriptions
Hi community,We need a solution that allows customers to view what they are currently subscribed to when they click the Subscription Management link.It currently defaults to a list of empty checkboxes...
View Article"CRM 2015 Compatibility for ClickDimensions" in Announcements - comment added...
Hi Matthew, any new CRM Online trial is in version 2015. I'm waiting for your update, I can't demo ClickDimensions to new customers ! Many thanks.
View ArticleReceiving "account key and domain are not valid"
Hello, I am attempting to use ClickDimensions to perform a "Form Capture" on a prebuilt form on my website.The error I get when I submit the form is the following:"account key and domain are not...
View ArticleMS Dynamics 2013 and Click Dimensions
Hello SupportWe use ClickDimensions. We have a Dynamics CRM 2013 installation and we would like to integrate ClickDimensions with it. I would like to understand how ClickDimensions integrates with MS...
View Article"CRM 2015 Compatibility for ClickDimensions" in Announcements - comment added...
Hi, Any update on that ? Is it woking now ?
View Article"View my current subscriptions" in ClickDimensions Help - comment added by...
Hi Verdine,If you include a link to your subscription management page through an email, then when customers click on the email it will pre-populate and show them the lists they have opted into.Please...
View Article"CRM 2015 Compatibility for ClickDimensions" in Announcements - comment added...
Microsoft is aware of the bug in CRM 2015 that causes our feature not to work. This is also a problem for several other third-party products. While there is no word from Microsoft on when they will fix...
View Article"Receiving "account key and domain are not valid"" in ClickDimensions Help -...
Hi Weston,We'll want to verify a few things with your solution, so I think it might be better to open a support case for this. Would you mind submitting one at http://support.clickdimensions.com ?Thank...
View Article"Unsubscribe" in ClickDimensions Help - comment added by Alison Zuba
Follow up and summary question regarding this:Do both of these actions (deleting unsubscribe record AND changing the "bulk email" field(s) back to allow) have to be completed in order for the contact...
View Article"View my current subscriptions" in ClickDimensions Help - comment added by...
Hi Courtney,That's exactly what I would expect to happen however these are not the results I'm getting.See the attachments:Attachment 1: A contact has 4 subscription preferences with a preference of...
View Article"View my current subscriptions" in ClickDimensions Help - comment added by...
Hi Courtney,This is exactly what I was expecting to happen however I'm receiving different results.Attachment 1: A contact has 4 subscription preferences with a preference of 'In'.Attachment 2: An...
View Article"Unsubscribe" in ClickDimensions Help - comment added by Rhys Saraceni
Hello AlisonBoth of those actions will need to be completed in order for the contact to receive CD emails again.
View Article"Unsubscribe" in ClickDimensions Help - comment added by Dan Hale
Does ClickD also check for the "Do Not Bulk Email" and "Do Not Email" in the Account record if those fields exist and the emails are sent from an account marketing list?
View ArticleIssues with critical email
Hello, I just came back from a very expensive event my company exhibited to. As usual, I am sending a follow up email to a marketing list of 159 contacts and I now see that it was only sent to 2. Can...
View Article"Issues with critical email" in ClickDimensions Help - comment added by Rhys...
Hello VasileiosI'm opening a support ticket for you and will assist you there.
View ArticleRelease Notes for December 18, 2014 Cloud Update
Cloud Update [December 18, 2014]This update was made automatically for everyone over the cloud. There were no changes to the solution file. Improvement Free Style Editor We have changed the look of the...
View ArticleIssues with the Dec 18th Update
Yesterday we published a release that introduced a new email editor. We upgraded to the new email editor because it is a better solution with more features and improvements in usability.While the...
View Article"drag and drop HTML code" in ClickDimensions Help - comment added by Tomáš...
Hi Rhys,Do I understand it correctly that there is no way to insert an HTML source code into a template and then edit it via the drag and drop editor? If a user wants to use the functionality of...
View Article"Errors on social profile of contacts." in ClickDimensions Help - comment...
hi guys, this is still not worling. I get the same error message: Queued for search. Please retry your query within about 2 minutes. Prefer not to re-submit queries? Try using our webhook option,...
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