"Freestyle Editor: Images appearing large" in ClickDimensions Help - comment...
Hi Verdine,Sorry for the trouble! If this happens again, please submit a support ticket to http://support.clickdimensions.com and include the link to the editor you are using and we can take a look....
View Article"CRM 2015 Compatibility for ClickDimensions" in Announcements - comment added...
UPDATE 2 DECEMBER 2014:We are investigating an issue with publishing metadata in CRM 2015. Publishing metadata is required to enable mapping of ClickDimensions "Form Fields" and to display placeholders...
View Article"Service Status Alerts" in Announcements - comment added by Bj Walbaekken
Hi we get the following error when trying to send a test."A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed...
View Article"Service Status Alerts" in Announcements - comment added by Matthew Wittemann
Hi BJ: Thanks for bringing this to our attention. We are looking into an issue with a server that is related to the error you got:"A connection attempt failed because the connected party did not...
View Article"Service Status Alerts" in Announcements - comment added by Matthew Wittemann
BJ: We have resolved the issue you reported and you should no longer see this error when testing an Email Send.
View Article"Service Status Alerts" in Announcements - comment added by Bj Walbaekken
Thanks Matt - but the actually test messages are not being received, and is being reported for all other users as well.
View Article"Service Status Alerts" in Announcements - comment added by Janice Kall
Matthew,We are having issues with this in California as well.
View Article"Service Status Alerts" in Announcements - comment added by Matthew Wittemann
There may have been some latency after the issue was resolved at 4:55pm EST. If you are still experiencing an error, please open a support ticket and provide the support team with a screenshot of the...
View ArticleUpgrading from CRM2011 to CRM2013 - old version of ClickDimensions
What do I need to do with the CRM2011 version of ClickDimensions when I'm upgrading to CRM2013? Does something need to be un-installed, etc?
View Article"Upgrading from CRM2011 to CRM2013 - old version of ClickDimensions" in...
Hi Kim,You would not want to uninstall or you would lose information. I see you created a support ticket for this which is what I would have suggested that you do. We'll make the changes on your...
View Article"Programmatic Form Capture - any detailed instructions?" in ClickDimensions...
I have created a full solution for this issue and will be documenting it fully in a future blog. On of the issues I have seen on the forums is people having issues getting the visitor key from the...
View Article"Getting cuvid cookie using programmatic form capture" in ClickDimensions...
I have have documented how I have got this information using javascript here: http://www.daveburrell.co.uk/clickdimensions-cookie-challenge/ Dave
View ArticleAction on website after filling out form
Hi, I've embedded a CD-form in my Joomla website with an iframe. How do I specify what happens on the website when somebody fills out a form successfully? Right now, a blank page appears. Ideally, I...
View Article"Scroll bar on forms" in ClickDimensions Help - comment added by Mirjam Hart
I have 2 scrollbars in my form (one going down and one going to the right). The scrollbar going to the right is not necessary, can I use some code to only remove that one? If I use scrolling="no" both...
View ArticleWhy do I always have to reset service credentials?
I have web forms that are automatically sending me an email with the information our web visitors fill out. I have had this happen in the past where I had to go in and re-verify the service...
View Article"Why do I always have to reset service credentials?" in ClickDimensions Help...
Hi Sean, I am sorry for the inconvenience. I checked your account and nothing has changed on our side for several months, so I am not sure why you would have needed to re-enter the service credentials....
View Article"Scroll bar on forms" in ClickDimensions Help - comment added by Rhys Saraceni
Hello Mirjamscrolling="no" would remove both. If the iframe is not large enough to display the entire form without scrolling, you can adjust the height value in the iframe code to extend it to show the...
View Article"Action on website after filling out form" in ClickDimensions Help - comment...
Hi Mirjam,You can set a message or a URL to display once a form has been submitted in the Confirmation Text area of the form. Step 6 of this article shows this in more detail:...
View Article"Action on website after filling out form" in ClickDimensions Help - comment...
Yes, I already figured it out. Thanks for the reply anyway!
View Article"Scroll bar on forms" in ClickDimensions Help - comment added by Mirjam Hart
Thanks for the reply, that really helped!
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