We are currently investigating an issue with customers who are deployed in our EU data center. Email Events are syncing slowly to customers' CRM databases. Emails are being sent out normally.
Impacted customers may see that, after sending an email, the statistics (Email Events and Sent Email records, as well as statistics reports) do not update, or update very slowly.
This issue has been occurring for some EU customers since January 12 and we are working to return data synchronization to normal speeds as urgently as possible. Additional updates will be posted here as this issue progresses. We apologize for any inconvenience.
NOTE: To tell if your ClickDimensions account is deployed in the EU data center and might be impacted by this, you can open an Email Template designer. If the URL begins with https://app-eu.clickdimensions... (note the '-eu' part of the URL), then your account is hosted in our EU data center and may be subject to this issue.