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"Problem with running Nurture Program - it doesn't send e-mails" in ClickDimensions Help - comment added by Manny Grewal

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Hi Courtney

I am having the same issue as Anna. To answer your questions

1. Yes I have Wait statements before "?" statements. Why is that a concern

2. Yes I using a very simple template with just the word "test" and no dynamic content.

 

When I run the nurture program on a marketing list, I never get the first email upon which the entire program hangs off. When I check the workflow instances by clicking on Record ? Nurture Programs, it shows "Running" for every contact in the marketing list. But no one ever receives any email.

 

The same marketing list works fine when I use "Email Sent" functionality. Can you tell me how can I troubleshoot nurture programs to see if workflow logs, etc.


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