"Nurture program behaviour" in ClickDimensions Help - comment added by Rhys...
Hello Costin1. My apologies for the trouble! Unfortunately, if you add a marketing list to a nurture while the nurture is already running, any members already in the marketing list at the time will not...
View ArticleCan you use Freemarker to send transactional emails?
We are looking to use ClickDimensions to send a transactional email to a recipient and would like to be able to include information that is unique to that particular Email Send. For instance, being...
View ArticleBest way to include an approval step for email sends?
My marketing team would like to include an approval step, where someone in a specific role would have to approve email campaigns before they are sent out. Something like checking an "I approve of this...
View ArticleIs ClickDimensions having any server issues? The past 5 sent emails have zero...
The past 5 emails I have sent have zero deliveries. All are indicating a "soft bounce". Have sent 45 emails prior to the last 5 with no issues. Guess I'm finding it odd that the last 5 aren't going...
View Article"Spam Assassin Report - Rule Name: NO_RELAYS" in ClickDimensions Help -...
For anyone reading this post now - this issue was resolved.
View Article"Best way to include an approval step for email sends?" in ClickDimensions...
Hi AlanUnfortunately, there is not currently a mechanism in place to prevent somebody from sending out an Email Send without approval from another party. You could do something like add a "request...
View Article"Problem with running Nurture Program - it doesn't send e-mails" in...
Hi CourtneyI am having the same issue as Anna. To answer your questions1. Yes I have Wait statements before "?" statements. Why is that a concern2. Yes I using a very simple template with just the word...
View Article"Problem with running Nurture Program - it doesn't send e-mails" in...
Hi Manny,It's difficult to say what would be causing that without taking a more in-depth look at your Nurture and Email Template, along with checking the Error Trace on your account. I suggest opening...
View Article"Is ClickDimensions having any server issues? The past 5 sent emails have...
Hello LauraWe are not having any server issues. I have created a ticket for you regarding this issue, so you should receive an email regarding that shortly.
View Article"Lead with form fill but no page visit record." in ClickDimensions Help -...
Hello ScottOur tracking script does generate cookies, so if the person submitting your form was blocking cookies in their browser, that would interfere with the creation of corresponding web tracking...
View Article"Tracking documents in emails" in ClickDimensions Help - comment added by...
Hi Nick,A click on any link in an email will generate a Click type Email Event in your system.If you would like to track clicks to files or external websites that you link to on one of your tracked web...
View Article"Email Events in Lead Form" in ClickDimensions Help - comment added by Rhys...
Hello MirjamWe recently added a post to our blog that shows how to add related record subgrid onto a contact record. The example shows how to add sent emails onto a contact record, but the process can...
View Article"Can I access a survey using https?" in ClickDimensions Help - comment added...
Hi Keri,If you are still having trouble getting your Form to work on HTTPS, I suggest opening a support ticket so that a member of our customer team can troubleshoot your issue in depth.We do not...
View Article"Survey Action to send Email" in ClickDimensions Help - comment added by...
Hi Ken,These kinds of issues are best handled on a case-by-case basis. If you're still experiencing this issue I recommend opening a support ticket so that a member of our customer team can...
View Article"Duplicate Email Sends" in ClickDimensions Help - comment added by Weston...
Alex - The check is across Leads, Contacts, and Accounts. If you are still experiencing the behavior reported in your post, I suggest opening a support ticket so that a member of our customer team can...
View Article"Out of office replies and Excluded Emails (soft bounce?)" in ClickDimensions...
Hello Stephanie!Emails that are sent to an inbox that trigger an Out of Office reply are considered delivered once when ClickDimensions receives confirmation that the email was delivered to the...
View Article"Is there a prerequisite, checklist or best practice doc when upgrading crm...
Hi, One of our customer is migrating from CRM 2011 to CRM 2015.They chose the "Organization migration" path for this migration (which means that the data and solutions are migrated). My questions are...
View ArticleCan you/how do you create a form field that lets you select multiple choices?
I am trying to create a contact us form and one of the fields we would like is a I am interested in: then show 5 options (Mobile, Payments, Fraud, Small Business, and Omnichannel) they can choose from...
View Article"Can you/how do you create a form field that lets you select multiple...
Hello MelanieUnfortunately, it is not currently possible to make a form field where multiple options can be selected at once because it is only possible to map a form field to one CRM field at a time....
View Article"Multiple choice form field - check all that apply option" in ClickDimensions...
Thanks - that is what I ended up doing :)
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