Trim whitespace from email addresses
Hey there,I've been using ClickDimensions' import tool for external lists, and I noticed it throws an error when emails have leading or ending whitespace. I can easily remedy this in Excel, but I think...
View Article"Trim whitespace from email addresses" in ClickDimensions Help - comment...
Hi Jeff,I'm sorry for the trouble! Our development team is aware of this issue and are currently working toward a resolution.There is currently no ETA for this fix, however we will update this forum...
View Article"Is there a way to add tracking pixels from social media ads to forms? " in...
Anyone? I am interested in add tracking from social sites as well. Is that possible?
View Article"ClickDimensions Access denied error?" in ClickDimensions Help - comment...
Hi there. i am getting the attached error. Not sure if our account is up to date with payments. i have tried re-setting password and it didn't work.
View ArticleDefault Survey Answers.
Is there any way within the survey builder to auto select a radio button answer as default? For example I would like to select the answer to a question as 'No' meaning the user has to explicitly select...
View Article"Default Survey Answers." in ClickDimensions Help - comment added by Rhys...
Hello SteveUnfortunately, we do not currently allow for setting default values in radio button survey questions. However, you can do so in a form if you would like to consider that option instead.
View Article"ClickDimensions Access denied error?" in ClickDimensions Help - comment...
Hello EmiliaThat error usually indicates that the username and/or password for your ClickDimensions service user has been changed and no longer match the values we have on record. The following post...
View ArticlePause Nurture Program for Group of Records
Is there any way to pause a nurture program for all contacts belonging to one specific owner? I have an open territory and I don't want to continue the nurture for that specific territory. Do I have...
View Article"Pause Nurture Program for Group of Records" in ClickDimensions Help -...
Hello CarolYou could set up an on demand workflow that you run on the members of your marketing list, then check to see if the member you are looking at has x user as an owner, and if so, remove them...
View ArticleHow do I score lightboxes where users view videos?
I'm trying to figure out how to add points to users' scores if they view a video in a lightbox. Has this been done before?
View ArticleEmail with anchors in landing page
I am creating a newsletter (to be sent as a clickdimensions email) and i have created a landing page for it. I would like to be able to anchor the links to specific sections on the landing page. I am...
View ArticleMigrating from USA to AUS Data Centre
We are considering migrating from the USA to AUS Data Centre, which will hopefully help with the speed of things loading in clickdimensions, but before we can consider anything. I was wondering if...
View ArticlePlanned Maintenance: US Nurture Service Sunday 25 October 2015 - No Downtime...
This is an informational notice for US customers:ClickDimensions will be performing system maintenance on Sunday, 25 October 2015 on the Nurture Program services for customers whose accounts are hosted...
View Article"getting this error: HTML Template does not contain Unsubscribe link." in...
Is this the case when sending emails using the inboxcast feature because I have just had the same message appear when using a list of over 500 recipients but I don't really want to include an...
View Article"Unsubscribe link in outlook emails" in ClickDimensions Help - comment added...
Hi CourtneyHow do you add in the subscription management link I can't seem to find this?
View Article"Contact identified via Email Address 2, but Autoresponder Email sent to...
Hi All,This has been resolved in a past release. If you are still seeing any issues make sure you have the most up to date version of ClickDimensions. Sorry for the inconvenience and thank you for your...
View ArticleHow to handel internal partisipants in webinar
Hi,we have been using GoToWebinar with ClickDimensions for a while. What is the correct way to handle interna webinar participants. Now internal employees are attending webinar same way than customers...
View Article"getting this error: HTML Template does not contain Unsubscribe link." in...
Hello AnnaUnfortunately, you will need to split up your list if you want to circumvent the requirement for an unsubscribe link.
View Article"Unsubscribe link in outlook emails" in ClickDimensions Help - comment added...
Hi AnnaIf you open the link manager in the email editor, there will be an Unsubscribe tab where you can add a global unsubscribe link or a subscription page link....
View Article"getting this error: HTML Template does not contain Unsubscribe link." in...
In cases like this, where we don't want to have an unsubscrobe link, we've simply made it invisible by first inserting one and then removing the link text. ClickDimensions will see the link in the HTML...
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