Quantcast
Channel: Recent posts | ClickDimensions Support
Viewing all articles
Browse latest Browse all 2615

Contact matching rules through web forms / form captures

$
0
0

Hiya

If there are multiple contact records in CRM with the same email address and a web form is submitted, which contact record will be updated? Is it the first record that was created, or maybe the last modified? Also, what happens if that record is inactive - will it still be updated or will another record be chosen?

Hope that makes sense!

Cheers
Nick


Viewing all articles
Browse latest Browse all 2615

Trending Articles