"Is there a way to distinguish unique opens/clicks from email events?" in...
Thanks Rhys, I thought that was the case but thought I'd check. How are the unique opens/clicks counted on the stats report & is this something that could be tagged on the corresponding email event...
View Article"Receiving point in Spam Assassin for "SYSADMIN" rule but I cannot find an...
Hi John and Emily,We have seen this on one or two occasions before, however SpamAssassin's documentation has not allowed us to gain much insight into what the cause might be.What we do know is that...
View Article"How can you Re-subscribe? " in ClickDimensions Help - comment added by...
Hello Eleanor,In addition to deleting your test Unsubscribe Records, you will also need to change the Bulk Email field on your Contact or Lead record back to "Allow" for those two email addresses.
View Article"Filter Free Email Addresses Not Working" in ClickDimensions Help - comment...
Hello Mike,I have created a Support Ticket for you, so we may further troubleshoot.
View ArticlePost a PDF form to Click Dimensions
I have a PDF which includes form fields.Is it possible to post the data completed in the form fields to Click Dimensions?I would like the data to be recorded as a lead and also emailed to a specific...
View Article"Freestyle Editor: Images appearing large" in ClickDimensions Help - comment...
We're having the same issue too. images appear small or larger. Even being set at the correct size, people are seeing different results in the same email client. Not sure if this has to do with display...
View ArticleWe are upgrading from CRM 2013 to CRM 2016. Do I need a new CD solution?
We have CRM 2013 on prem and will be upgrading to CRM 2016 on prem. Will the CD solution be fine or do I need a new one for CRM 2016? URL will not be changing.Thanks
View ArticleStorage issue - will bulk email deletion remove CD email campaign data?
I'm running into an issue with storage space for our CRM.There are a few suggestions on cleaning it up they offer here. https://technet.microsoft.com/en-us/library/dn683569.aspx#BKMK_Method1I'm afraid...
View Article"Storage issue - will bulk email deletion remove CD email campaign data?" in...
Hi Brooke,The first method outlined in the article you provided will delete succeeded Bulk Email system jobs that are older than X months. In this example, the "Bulk Email system jobs" are workflows...
View Article"We are upgrading from CRM 2013 to CRM 2016. Do I need a new CD solution?" in...
Hi Herb,Your current ClickDimensions solution will work fine with CRM2016, as long as your orgname is not changing. If you are changing your orgname then you will need to request a new solution from...
View Article"Storage issue - will bulk email deletion remove CD email campaign data?" in...
Okay cool, thanks! I am always concerned about deleting historical data from CD campaigns. I cleaned out the old workflow system jobs so hopefully that does the trick.
View Article"Storage issue - will bulk email deletion remove CD email campaign data?" in...
You're welcome, Brooke!
View ArticleWhat does the bounce message "smtp;550 Connection refused 63.143.57.146" mean...
Hello!Some of our emails to staff are soft bouncing and we don't understand why. The issue occurs irregularly and to different recipients in different emails. The bounce message reads: "smtp;550...
View Article"Nurture campaign reporting" in ClickDimensions Help - comment added by...
I'm curious how this has changed with teh Campaign Builder. I noticed in the Nurtures, how you could click on the timeline of nurtures and dig into each individual timeline and see the lead record. I...
View ArticleGetting clever with Campaign Builder - questions about incorporating a workflow
We have a decent library of content we ask people to register to receive. I am sloooooowly setting up nurture campaigns for each piece of content with the new campaign builder.Typically this means they...
View ArticleError when saving an opportunity - plug-in execution failed
When saving an opportunity we are getting the following error: Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0,...
View ArticleIs it possible to report on the emails sends information showing whether they...
We have a client who wants to report on the emails sends information showing whether they opened the email on a mobile device and show if this was a IPAD, ANDROID or IPHONE etc.. How many emails are...
View Article"What does the bounce message "smtp;550 Connection refused 63.143.57.146"...
Hello HeatherI'm sorry to hear you are having trouble! The bounce messages that you see in bounce email events are generated by the recipient mail server or ISP and returned to us; they are not...
View ArticleContact matching rules through web forms / form captures
HiyaIf there are multiple contact records in CRM with the same email address and a web form is submitted, which contact record will be updated? Is it the first record that was created, or maybe the...
View ArticleCan I use information from the "From User" in a template
Our accounts are owned by teams, but we send emails as individuals. How do I personalize the information to be from the "From User" that is set in the Email Send, or even the owner of the Email Send,...
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