Sorry, I meant I updated to this (took out the "_contact")
${Recipient.contact.str_serviceperson.systemuser.fullname[0]!”}
${Recipient.contact.str_serviceperson.systemuser.internalemailaddress[0]!”}
and the email sent, but now I have a render error that says:
Token manager error: freemarker.core.TokenMgrError: Lexical error at line 1, column 62. Encountered: "\u201d" (8221), after : "" in FROMNAME Token manager error: freemarker.core.TokenMgrError: Lexical error at line 1, column 74. Encountered: "\u201d" (8221), after : "" in FROMADDRESS