"Bounce status and deliver status is 1- How come this is possible?" in...
:) I am amused. So instead of solving the problem with the ability to track actual opens, you are suggesting that we make stronger content, better click conversions and just work with those rather than...
View Article"Bounce status and deliver status is 1- How come this is possible?" in...
Arun,There are limitations to what technology can achieve. There is no way to discern if an open was really done by an individual or by a computer. In fact, the technology is constantly changing and...
View ArticleNo approval for email sends with only one recipient?
One of my users recently noticed that when they click send on an email that only has one recipient the email is sent immediately, instead of the normal process of needing to approve it first. Has it...
View Article"No approval for email sends with only one recipient? " in ClickDimensions...
Hello NetaWhat you are seeing is normal behavior and it not a recent change to the Email Send functionality.
View Article"No approval for email sends with only one recipient? " in ClickDimensions...
Great, thanks for replying so quickly!
View Article"No approval for email sends with only one recipient? " in ClickDimensions...
Glad to be of assistance, Neta!
View ArticleHow to send from other users linked to contact record?
Contacts in my CRM have multiple links to the user table. In addition to the default "owner", we have a serviceperson, for example. I would like to be able to send emails from this serviceperson and...
View Article"How to send from other users linked to contact record?" in ClickDimensions...
Hi Jason,There's an error for this email that says that the field your referencing does not exist: str_serviceperson_contactYou can see this error by going to Settings > ClickDimensions Settings...
View Article"How to send from other users linked to contact record?" in ClickDimensions...
Thanks for the help. I updated it to this: ${Recipient.contact.str_serviceperson_contact.systemuser.fullname[0]!”}${Recipient.contact.str_serviceperson_contact.systemuser.internalemailaddress[0]!”}...
View Article"How to send from other users linked to contact record?" in ClickDimensions...
Sorry, I meant I updated to this (took out the "_contact") ${Recipient.contact.str_serviceperson.systemuser.fullname[0]!”}${Recipient.contact.str_serviceperson.systemuser.internalemailaddress[0]!”} and...
View Article"How to send from other users linked to contact record?" in ClickDimensions...
Problem solved.I went back and added the second quotation mark and it worked for me. Just FYI for future reference.And thanks for telling me about the tracking errors. I'm not the primary user of CD...
View Article"How to send from other users linked to contact record?" in ClickDimensions...
Hi Jason - Great, thank you for the information!
View Article"Social Follow & button Content type?" in ClickDimensions Help - comment...
Hi Rhys,yes --> so I'm waiting for the deployement in April ;-)concerning the second question (drag and drop content type for buttons): i mean that you drag a content type named button to the...
View Article"Social Follow & button Content type?" in ClickDimensions Help - comment...
Hello PatriziaI'm sorry to hear that the link did not work for you; it opens without issue for me, so you may want to try refreshing the page or using a different browser.I don't believe that there are...
View ArticleProgrammatic form capture
I am trying to use programmatic as described at http://help.clickdimensions.com/programmatic-form-capture/ to create leads on our site.I am using my own form in order to automate the form capture, and...
View Article"Programmatic form capture" in ClickDimensions Help - comment added by...
Are you submitting an email address, and is the Form Field record in CRM that you created for the email set to "Type = Email"?
View Article"Programmatic form capture" in ClickDimensions Help - comment added by Ian...
Yes I am.I have attached the HTML for the form. The field values are populated using JavaScript.
View Article"Programmatic form capture" in ClickDimensions Help - comment added by...
OK, and in CRM if you go to Form Fields, the Email field is defined as Type = Email?
View Article"Programmatic form capture" in ClickDimensions Help - comment added by...
It will be helpful to have a link to the form and review the setup of form fields and mappings in your CRM. Please open a support ticket so our team can assist and refer to this forum post.
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