Hi Nick,
Can you create a support ticket for this please? We'll be able to help you better that way since this is about a specific person. We don't want his data on this more public page. Here's where you can do that: http://support.clickdimensions.com.
I'm not sure what you mean by your last comment. So when you create the ticket if you have any additional screenshots that might help explain that we will take a look.
Thank you!