"Webpage view of test emails" in ClickDimensions Help - comment added by...
Hi Alison,Could it be possible to get the URL from Social Share in a field in Email Send. My customers need to share the newsletter on their website and this link is perfect without tracking.The way to...
View Article"Subscriptions management - actions - opt in or opt out" in ClickDimensions...
Toan's issue is being handled via support ticket. If you are having the same issue please open a ticket here.
View Article"Can I Set Up Email Notifications for Lead Owners in an Email Send?" in...
Hello WhitneyWorkflows are native CRM elements, not part of ClickDimensions, so they are not covered as part of the ClickDimensions Academy training. We can offer suggestions on how you could set up a...
View Article"GoToWebinar not showing up in Connectors?" in ClickDimensions Help - comment...
Hello WhitneyIt looks like the ClickDimensions subscription level that your organization currently has does not include Event or SMS connectors. You would need to upgrade your subscription in order to...
View ArticleHow does the Number Registered get updated on an Event
I have several active events, and event participations that are registered and approved, but his field doesn't update, it is blank. Do I need to create a workflow to update this field based on our...
View ArticleForm Capture Field
Hi,Using form capture is it possible to write back an option set value as a single text field in the posted form/field? E.G. I have an option set on an existing web form when the user selects a value I...
View Article"Form Capture Field " in ClickDimensions Help - comment added by Rhys Saraceni
Hi ShaunIt is possible to map a picklist on your form capture to a text field in CRM. When you create a form capture, you need to create ClickDimensions form field records in CRM that correspond to...
View Article"Safe to edit ClickDimensions User security role?" in ClickDimensions Help -...
I am trying to create a ClickDimensions Editor role where a user can edit an email however they cannot execute a campaign send. I have copied the CD Service role for this new editor security role but I...
View Article"Safe to edit ClickDimensions User security role?" in ClickDimensions Help -...
Hello JenniferUnfortunately, it is not possible to modify a security role in such a way that a user can edit an Email Send but not send it. If you want to accomplish this, you would need to reach out...
View Article"Browser compatibility surveys" in ClickDimensions Help - comment added by...
Hi Stijn! I would consider saving and re-embedding your Survey if possible. If you're not already, I'd also probably recommend using the iframe method to embed this Survey onto your webpage.Let us...
View ArticleDrag and Drop Editor - Change width of columns?
Hello,I'm working on a Newsletter template using the Drap and Drop editor. In the 2 column format, is it possible to change the width of each column? If so, how do I do that?Catherine
View ArticleAre clicks still counted/captured if e-mail doesn't download pictures?
I understand that opens are only captured/counted if images are downloaded when a recipient opens the e-mail. Are clicks, then, only captured/counted if the recipient opens an e-mail AND downloads the...
View Article"Changing email template content based on a recipient’s language Whole Number...
Thanks, that lead me to resolve my own issue too! I was retrieving an integer value (Age) from the Contact as usual, but it seemed like it kept trying to retrieve it as a string instead of a number....
View Article"Are clicks still counted/captured if e-mail doesn't download pictures?" in...
Hello StephanieYou are right that opens are usually recorded when the recipient downloads the images in your email, but if a recipient clicks a link in an email without downloading the images, an open...
View Article"Drag and Drop Editor - Change width of columns?" in ClickDimensions Help -...
Hello CatherineUnfortunately, column widths cannot currently be adjusted in the drag and drop editor.
View Article"Are clicks still counted/captured if e-mail doesn't download pictures?" in...
Okay. So if PersonA opens an e-mail, but does not download images, 0 opens are recorded.But if PersonA opens an e-mail, does not download images, but DOES click on a link, 1 open and 1 click is recorded?
View Article"Requiring leads to fill out form to access certain information on website"...
Hi Stuart,Just wanted to let you know an update on this.After investigating, it looks like this would not be a practical approach for us - we need to manage a couple of hundred downloads, and (as I can...
View Article"Are clicks still counted/captured if e-mail doesn't download pictures?" in...
That's correct, Stephanie!
View ArticleUser receives error when trying to close an opportunity
Running CRM 2011, On-PremI have a user who received an error (see below for pop-up text and error code) when trying to close an opportunity. After searching the CRM forums, its suggested that it might...
View Article"Requiring leads to fill out form to access certain information on website"...
Hi Gilyan,Thanks for the update. I'm not a real expert in CD, Wordpress, or PHP so I am guessing there could be a cleaner way to do all of this. At the end of they day, it must be quite a bit of work...
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