"Manually correlate posted form to contact/lead by cookie id." in...
Matt:Are you literally moving the visit/page data to the identified Lead/Contact?Is the CUVID id and related visit info records stored somewhere after identification?If stored, is the connection...
View ArticleProgressive profiling
Does ClickDimensions have or will have Progressive profiling in the near future?
View Article"User receives error when trying to close an opportunity" in ClickDimensions...
Hello StephanieI'm sorry to hear you are having trouble! I have created a support ticket with the content of this post, so a member of the technical support team should reach out to you as soon as they...
View Article"Requiring leads to fill out form to access certain information on website"...
Hi Stuart,It is indeed - and our documents are revised pretty frequently, so the fewer connections the easier to keep all correct and aligned...Enable media replace - I have installed this plugin,...
View ArticleHow do I remove "[MARKETING]" from email subject line?
Good morning! How can I remove "[MARKETING]" from the email subject line? "[MARKETING]" does not appear in ClickDimensions when I create the email send, but appears on the delivered email once it's sent.
View Article"How do I remove "[MARKETING]" from email subject line?" in ClickDimensions...
Hi Amy,[MARKETING] is added to the subject line by the recipients email server not ClickDimensions. The recipients email service is classifying the email as a marketing email, unfortunately, we do not...
View Article"Marketing Lists in Email Send - do they update?" in ClickDimensions Help -...
Hi Stjin,Yes, any recipients added to the Marketing List after you click send and approve the email but before email is actually sent will get the email.
View Article"Unsubscribe " in ClickDimensions Help - comment added by Eryka Adams
Hi Brooke,If you have not resolved this issue yet please open a support ticket here so we may assist you further, thank you.
View Article"advanced find of posted forms/fields" in ClickDimensions Help - comment...
Hi Fenneranf,At this time the ClickDimensions report with include all Posted Form records regardless of the status of the related Contact/ Lead record in CRM. Unfortunately it is not possible to filter...
View Article"Do you happen to know whether ClickDimensions make use of a dedicated server...
Hi Tinna,Depending on which of our data centers you are set up in, your emails will be sent from a group of shared servers. You can find the IPs of these servers here, in the Email Server IP Addresses...
View Article"How do I track visits through multiple domains" in ClickDimensions Help -...
Hi Ryan,It is not possible to track visitors across multiple domains because this would require the use of Third Party cookies, which are considered unethical and are illegal in some countries. If you...
View Article"Progressive profiling" in ClickDimensions Help - comment added by Allison...
Hi Max,We do not have progressive profiling. There is a feature request here that you may add your comment/vote to if you would like.
View Article"Programmatic Form Capture: Error Message" in ClickDimensions Help - comment...
Hi, i am unsure what language you are using here but it would be really helpful if you could drop in a PHP example so we can at least have a base code example to work from.thanksLee
View Article"Contact Guid in email template" in ClickDimensions Help - comment added by...
Hello,Please note all emails sent to 500 recipients or more must include a ClickDimensions unsubscribe link before they can be sent (either Global Unsubscribe or a ClickDimensions Subscription...
View Article"How to Set Image Alt Attribute in Block Editor" in ClickDimensions Help -...
Unfortunately it is not possible to set alt text for images in the Block Editor, unless you use a HTML Block.As an alternative, you can create the template using the Block Editor then switch it to the...
View Article"Assigning Security Roles to Teams" in ClickDimensions Help - comment added...
Hi Jon,Yes, you can assign a security role to a team and it should apply to all users on the team.
View Article"Which is better, one large email send or multiple smaller sends?" in...
Hi Ken,It's difficult to say whether one strategy will produce a lower bounce rate than the other. Really, to avoid bounces, ClickDimensions strongly suggests using permission-based email marketing as...
View Article"How does the Number Registered get updated on an Event" in ClickDimensions...
Hi Carol,Are you using one of our event connectors to manage events? if so, which one?
View ArticleResolved: Image Manager in EU Data Center Accounts
RESOLVED 10 November 2015 10:45am - This issue has been resolved. A connection to the image database needed to be re-created after deployment of an update. Thank you for your patience!**************We...
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