"How does to suppress the empty row in the form builder." in ClickDimensions...
This issue was handled via support ticket. Here is the resolution for reference:This space is caused by hidden fields as Brooke stated above. If you move those over to the second column next to your...
View Article"My IF statement inside the body of my email template is not working" in...
Ankita's issue was resolved via support ticket. If you are encountering this issue please open a support ticket here, thank you.
View Article"Can't make a subscription list" in ClickDimensions Help - comment added by...
Since this error can be caused for different reasons, we will need anyone encountering this issue to please open a support ticket here so we can investigate further.Thank you!
View Article"Animated GIF" in ClickDimensions Help - comment added by Eryka Adams
This can be done in any of our editors. Anyone interested in reading more about how to insert an animated GIF into an Email Template should check out our blog post below.Animated GIFs in Email
View Article"Had an accidental unsubscribe, now they get no email" in ClickDimensions...
I have the same problem. I had an accidential unsubscribe, I went in to the list "Unsubscribe" and removed the e-mail, but the person still doesn't receive e-mails. Are there any other place you need...
View Article"Had an accidental unsubscribe, now they get no email" in ClickDimensions...
Hi Dittie! You will need to remove the Unsubscribe record associated with that email address AND change the Do Not Allow Email and Do Not Allow Bulk Email fields on the Lead/Contact record to "Allow."
View Article"Send Email" button For custom entity
I have a design to create a custom entity, say 'myEntity'. In the form of 'myEntity', I want to have a ClickDimension's Send Email button, so user can click this button, launch ClickDimension's Send...
View Article"Email from Custom Entities" in ClickDimensions Help - comment added by Brian...
Hi, Rhys-I think this thread is the closest to what I am asking for.I have a design to create a custom entity, say 'myEntity'. In the form of 'myEntity', I want to have a ClickDimension's Send Email...
View Article"drag and drop HTML code" in ClickDimensions Help - comment added by Kristan...
I second the request for a "strip all formatting" button for text. I have had problems with heading and paragraph styling as well, and once it's an issue it does not go away.
View Article"drag and drop HTML code" in ClickDimensions Help - comment added by Brooke...
Kristan, I found this feature request you should also vote on - http://support.clickdimensions.com/entries/27800974-HTML-block-to-Drag-and-Drop-editor?page=1#post_46198557I'd love the Strip Formatting...
View ArticleApply custom points/scores for each form
We use forms often, and some are more important than others. Is there a way to apply specific point values to each form, to affect the lead total score differently?I know I can do so for webpages, but...
View ArticleAre contacts automatically removed from a nurture once it's over?
Just wondering if I need to add a task to each "End Branch" that says "Remove from nurture marketing list." Will the nurture keep cycling contacts through unless they're removed, or will they stop...
View Article"How do I set up a marketing list for a nuture campaign without using...
I'm having this issue as well. My problem is that I need to add 5000+ contacts to my marketing list, and the Advanced Find only lets me add 250 at a time. Is there a way around this?
View Article"Best way to include an approval step for email sends?" in ClickDimensions...
Hi Rhys,I have a similar requirement, which needs campaign emails to be approved before they are sent. Now, when I open send email form it only shows marketing lists, so how can I edit the "To", so...
View Article"Blocked Email Send no error or reason" in ClickDimensions Help - comment...
Dear Allisson, We have the case of contacts who are blocked. This persons called to ask why he didn't received newsletters any more. In the email send i see him as blocked. He Haas probably too much...
View ArticleHow do I import subscription channel unsubscribes from a previous system?
Hello,We previously used HubSpot and already had our subscription channels set up there. We are mimicking those same channels in ClickDimensions and I would like to be able to import the specific...
View Article"Blocked Email Send no error or reason" in ClickDimensions Help - comment...
Hello Nora,You can submit a Support Ticket here for us to Unblock the email addresses that would like to receive your emails again.
View Article"How do I import subscription channel unsubscribes from a previous system?"...
Hi John,It is only possible to import global unsubscribes, not specific subscription preferences. You may want to import your global unsubscribes and then send out an email asking people to update...
View Article"How do I set up a marketing list for a nuture campaign without using...
Hello WhitneyUnfortunately, that 250 limit is imposed by CRM rather than ClickDimensions, and we do not have a workaround for it. Your CRM partner may be able to provide some further insight on the...
View Article"Are contacts automatically removed from a nurture once it's over?" in...
Hi Whitney,Once a participant completes a nurture they will not cycle through again even if they remain on the Marketing List. A participant will only repeat the same Nurture if one of the following...
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