"Apply custom points/scores for each form" in ClickDimensions Help - comment...
Hello BrookeUnfortunately, we do not currently offer variable scoring for form submissions, but you could approximate this functionality by using the variable page view score script on the page you...
View Article"Apply custom points/scores for each form" in ClickDimensions Help - comment...
Ok thanks. That's a good idea. Most of my forms redirect, but some stay on the page with a confirmation text, so I'll have to come up with something clever there.I'll add this as a feature request.
View Article"Best way to include an approval step for email sends?" in ClickDimensions...
Hi Muhammad,You can not change "To" in order to not send to marketing list. However ,you can send an email to specific Contact/Lead records without adding a Marketing List. If you go to our Add...
View ArticleShow the operating system in an e-mail event
I have noticed that ClickDimensions shows operating system information in page views (Mac, Windows, mobile, etc.) but not in the e-mail events where it would equally important to know.I actually wonder...
View ArticleHTML survey component in surveys is not responsive
As I said in the title, whenever I have to add an introduction text to a survey I have to make it only 1 column wide. If I increase the columns the text is being cut on mobile devices and the part that...
View Article"Show the operating system in an e-mail event" in ClickDimensions Help -...
Hello BernhardWe do have an existing feature request to incorporate this data into email events, but I cannot provide a time frame at present for when/if this change will be implemented.
View Article""Send Email" button For custom entity" in ClickDimensions Help - comment...
Hello BrianUnfortunately, ClickDimensions only supports sending emails to leads, contacts, and accounts; we will not send emails to custom entities. If you would like us to consider updating this...
View Article"Email from Custom Entities" in ClickDimensions Help - comment added by Rhys...
Hello BrianI responded to your question on the forum topic you made, but I will post here as well. Unfortunately, ClickDimensions only supports sending emails to leads, contacts, and accounts; we will...
View ArticleUS Support Schedule the Week of 11/23
Our US Support team will be celebrating the Thanksgiving holiday on 11/26 and 11/27. As a result, we will be at reduced staffing levels until 11/30. We will continue to monitor for urgent issues and...
View ArticleExceed Annual Email Allotment
Our CRM Administrator ran a query on all Sent Email records that were actually sent since 4/1/2015 (start of our contract year). As of today, the query pulled 527,252 records. We believe we are paying...
View ArticleGetting plugin Error when trying to create a form field
I am receiving this error when trying to create a form field in ClickDimensions. We are using CRM 2015 on premise.Unhandled Exception:...
View Article"Programmatic form capture" in ClickDimensions Help - comment added by Danny...
I'm also experiencing this issue. The user submits a form via form capture, lead is created in CRM, but the visit/page views are not showing on the lead record in CRM. Has anyone found a solution to...
View Articletarget lead score, changing of status from contact to lead
Where do we define what the target Lead Score is? Once it is reached does the status of the contact change to lead - where does this show? Regarding marketing lists can a static contact list transfer...
View Article"Getting plugin Error when trying to create a form field" in ClickDimensions...
Hello RobinI'm sorry to hear you are having trouble! Please use the following link to create a support ticket for this issue, and a member of the technical support team will reach out to you and help...
View Article"Exceed Annual Email Allotment" in ClickDimensions Help - comment added by...
Hi NancyYou will want to reach out to your organization's account manager to discuss getting more email credits or any possible overages you may anticipate. If you do not know who your account manager...
View Article"Exceed Annual Email Allotment" in ClickDimensions Help - comment added by...
Hi Rhys,Please ask our account manager to reach out to us with this information. Thanks.Nancy
View ArticleRelease Notes Version 7.0.0 [November 2015] - 7.0.1
7.0.0 [November 2015]**Currently this release is available to US and EU data centers only. The AU data center is scheduled to be updated on November 30th.**Note: We recommend Update Rollup 12 or newer...
View ArticleSome links showing as purple (read), some as blue (unread)
This is the smallest problem, but it's bothering me that some of my links are showing up in my email as purple and some as blue. I'm in the block layout, so as far as I know I don't have style settings...
View Article"Apply custom points/scores for each form" in ClickDimensions Help - comment...
I'm wondering if anyone has any ideas on how to create a custom score for the forms that don't redirect? I've been thinking on it and I'm not coming up with anything. For example, I have one form that...
View Article"Apply custom points/scores for each form" in ClickDimensions Help - comment...
Doh! Figures I'd come up with something after posting.... For this particular form, I happen to already have a workflow tied to it, because some manual intervention is required to update the record...
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