ClickDimensions Import - Contact Ownership
Is there a way to prevent an import using the ClickDimensions Import Tool from affecting/changing the ownership of Contact records in CRM? It has been noticed within our organisation that even if you...
View ArticleHow long does it take for a filter to clear out?
We've had a filter to exclude our internal IP address from Visit tracking activated for over a year. We are now doing some testing and need to remove the filter. I deactivated it almost 24 hours ago...
View Article"How long does it take for a filter to clear out?" in ClickDimensions Help -...
Hi Heidi,You'll need to delete the filter for it to stop using it. Thank you for using the forum!
View Article"How long does it take for a filter to clear out?" in ClickDimensions Help -...
Thanks for the reply, Allison!A couple questions, does "deactivate" do anything?Once I delete it, how long will it take for the filter to clear out?Thanks!
View Article"How long does it take for a filter to clear out?" in ClickDimensions Help -...
Hi Heidi,Deactivate won't change the affect it has on the records that come into CRM. Once you delete the filter it should happen immediately. It may take a few minutes if you have a ton of traffic,...
View Article"How long does it take for a filter to clear out?" in ClickDimensions Help -...
Great, thanks for the info, Allison. I've deleted these and hopefully that will work.From a UX perspective, it would be helpful to eliminate the option to "deactivate" a filter since that doesn't do...
View Article"Release Notes Version 5.0.4 [January 15, 2014]" in Announcements - comment...
Is there a plan to fix the Captcha on mobile soon?
View Article"Freemarker question..." in ClickDimensions Help - comment added by Jeff Leiseth
I am also trying to set up something that uses FreeMarker and a 1:N relationship. Basically I am trying to list related records for a custom entity. When I dig into freemarker it looks like it is...
View Article"Freemarker challenge" in ClickDimensions Help - comment added by Jeff Leiseth
Hey Rick, It sounds like you don't need multiple claims in the same email you just need to be able to specify which one. If I am right read on...Disclaimer: I just started digging into FreeMarker and...
View ArticleHow to change "from" in automatic e-mail templates
Hello, In an automatic e-mail template that is send via CD when someone fill out the form online, I cannot figure out how to set up a name from who this e-mail is.Now it says svc CRMOnline...
View Article"tracking email forwards" in ClickDimensions Help - comment added by Oswin Kroon
Would really like to see a way to track forwards and also be able to implement forward-links within an email (something like refer-a-friend)!
View Article"link does not work" in ClickDimensions Help - comment added by Rhys Saraceni
Hello SaraI'm sorry to hear you are having trouble! It looks like your CNAME, link.dfafarmsupplies.com, was not set up with your DNS host. As such, when the links were branded, it caused them to break....
View Article"Import Tool not displaying?" in ClickDimensions Help - comment added by Rhys...
Hello AndrewI'm sorry to hear you are having trouble! What is your current version of ClickDimensions? You can check your version in Settings > ClickDimensions Settings, and you will need to be on...
View Article"How to change "from" in automatic e-mail templates" in ClickDimensions Help...
Hello MatejaAre you using the auto responder fields on the form's web content record? If so, I would not recommend this because you can add an auto responder action to the form within the form editor...
View Article"tracking email forwards" in ClickDimensions Help - comment added by Marissa...
Hello Oswin,Here is the link to the "Forward to a Friend" Feature Request that you can add a vote to.
View Article"Import Tool not displaying?" in ClickDimensions Help - comment added by...
Sertings->Solutions tells me I have CD 6.5.1 installed.
View Article"Import Tool not displaying?" in ClickDimensions Help - comment added by Rhys...
Thanks for checking on that, Andrew. If you want to update to a newer version, you can do so under Settings > ClickDimensions Settings > Auto Update. If you have any questions about upgrading,...
View ArticleCampaign automation: actions based on email non-interaction
HiI've been exploring the new campaign automation tool, which seems to be a really good new feature. Before releasing it to my end-users, I'm trying to work out what it can do and what it's limitations...
View Article"Campaign automation: actions based on email non-interaction" in...
Hi Nick,Currently there is no negative branch on an entry point Email Interaction. If it is an internal trigger, you can. So yes, you would have to add them to a marketing list and send the email from...
View ArticleEmail send exception
We have imported ClickDimensions file into our Test environment. It was imported successfully. But we are having some issues while using ClickDimensions. When we try to send out email via ‘QuickSend’...
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