ClickDimensions Plugin exceptions
Hi,We have installed/configured Clicks on our MS CRM 2011. Most of the Clicks plugin are throwing us an exception. We tried running these plugin steps under Admin user but it didn't help. Here is an...
View Article"ClickDimensions Plugin exceptions" in ClickDimensions Help - comment added...
Hello ImranI'm sorry to hear you are having trouble! I have created a ticket for you regarding this issue, and a member of the technical support team will reach out to you to help you investigate this.
View Article"Email send exception" in ClickDimensions Help - comment added by Rhys Saraceni
Hello ImranI'm sorry to hear you are having trouble! I have created a ticket for this issue as well, and a member of the technical support team will reach out to you to help you investigate it.
View Article"Detailed Response Report for Posted Survey Answers?" in ClickDimensions Help...
Yes, it would be great to have this feature. Soon.
View ArticleTSL 1.0 Protocol Issue
Hi,We recently got a "Metadata Contains A Reference That Cannot Be Resolved” error message when trying to edit an email template. On investigation the cause was that 1.0 version of the TLS protocol had...
View Article"getting this error: HTML Template does not contain Unsubscribe link." in...
I encountered this problem before. Our test pool is fewer than 500 recipients. So we did our tests without incident. Even our "day of send" test was approved. Then when we attempted to launch to our...
View ArticleInbox preview and mobile email clients - can you scroll down?
HelloI am trying to use the inbox preview feature to see what my email will look like on mobile email clients. It gives you arrows like you should be able to scroll down to see the rest of the email,...
View Article"Inbox preview and mobile email clients - can you scroll down?" in...
Hi Jordan,Thanks for reaching out to us. This one is actually a bug that the Dev team has registered for development, though it currently doesn't have a timeline for a fix.Thanks,Diego
View ArticleUS Support Schedule for the week of 12/21 and 12/28
Our US Support Team will be celebrating the Christmas holiday on 12/14 and 12/25 and the New Year’s holiday on 1/1. As a result, we will be at reduced staffing levels during these days. We will...
View Article"Surveys" in ClickDimensions Help - comment added by Steven Rasmussen
Hi Matthew, could you please expound a little on how you would setup the link in the email that is sent to the account? How does ClickDimensions know to link the survey to the account record instead...
View ArticleOverriding the unsubscribes
Hello,Our marketing team has come forward with a new initiate where they would like to contact all of our customers concerning a new loyalty rewards program. From this there are two requests that are...
View ArticleClickDimensions for CRM 2016
Hello, I have a message error while trying to get a trial for Dynamics CRM 2016Can you tell me when it gonna be disponible for CRM2016? Best regardsLamia KADDAR
View Article"Email Send is Not Draft" in ClickDimensions Help - comment added by Felicity...
Hi - here is a screen shot
View ArticleSubmitting a Form Server to Server
I'm working on a site that uses webforms and Sitecore's web forms for marketers module. I want to create a custom save action that submits data from my server to click dimensions. When I try to make a...
View Article"Email Send is Not Draft" in ClickDimensions Help - comment added by Rhys...
Hi FelicityMy apologies, but I am uncertain what your question is. If your screenshot is intended to indicate that you are also seeing "email send is not a draft" display when you try to send your...
View Article"Overriding the unsubscribes" in ClickDimensions Help - comment added by Rhys...
Hello BrandonIt is not possible to override unsubscribes, but it is certainly possible to give somebody the option to unsubscribe from all of your correspondence types other than loyalty emails. You...
View Article"Overriding the unsubscribes" in ClickDimensions Help - comment added by...
Got it. Thank you, Rhys!
View ArticleAutomating re-subscribe from an unsubscribe
We are looking to add the ability for our staff to re-subscribe contacts to our mailings if those contacts reach us via phone or have difficulty with the subscription page. We have a couple ideas that...
View ArticleResolved: Apparent Azure outage at Microsoft
It appears that some of Microsoft's Azure resources are currently inaccessible. Microsoft's service health dashboard for Azure is also unreachable, so we do not have further details at this time, but...
View Article"ClickDimensions for CRM 2016" in ClickDimensions Help - comment added by...
Hi Lamia,Thanks for reaching out! I am interpreting that your question is regarding ClickDimensions compatibility with CRM 2016?Our Development Team is currently testing our solution so that it works...
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