No accessible fields for merging
Willing do enrich my email template with contact names, first names and other standard or custom fields, I cannot find any accessible field for this purpose, either from owner, contact, lead or...
View Article"No accessible fields for merging" in ClickDimensions Help - comment added by...
Hello,I apologize for the trouble! This matter is best handled via Support ticket, so I have opened one on your behalf, and Support will continue to investigate this matter further.If anyone else is...
View Article"getting this error: HTML Template does not contain Unsubscribe link." in...
Hi All,I would just like to try to clarify this topic for future readers. In order to be in compliance with US anti spam laws we require all emails sent to 500 recipients or more to include some type...
View Article"Automating re-subscribe from an unsubscribe" in ClickDimensions Help -...
Hi Brandon,In the past other ClickDimensions users have found that the easiest way to do this is to get the customers email and fill out the subscription page for the customer. I hope this helps.
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How can I add a file as attachment when I creat an email template?
Hello, I need to add a file in an email but I havent the Document Manager icon as you can see below.Could you explain me how can I add the document (it is a PDF file)?I thank you very much and wait for...
View ArticleHow do I copy and paste from Microsoft Word to an Email send
Is there a way to copy and paste from a Microsoft Word doc to an Email Send? Every time I try this I lose all the formatting from word. This is a constant need as many of the people submitting...
View ArticleHow to add variable data (not in CRM) in e-mail (e.g. custom coupon code)
Is it possible to include a personal code (which is not in the CRM) into an e-mail sent with ClickDimensions? For instance. I want to send an email to several clients with a personal/unique coupon...
View ArticleLocking Tags in Freestyle Editor
HiWas asked yesterday whether it is possible to 'lock' areas of a template using the Freestyle Editor (tags?) as per the Drag & Drop Editor?Thanks in advanceShaun
View Article"Locking Tags in Freestyle Editor" in ClickDimensions Help - comment added by...
Hi Shaun,At this time there is no locking feature in the freestyle editor as there is in the drag and drop editor. However, you could submit a feature request to our developers here:...
View Article"How do I copy and paste from Microsoft Word to an Email send" in...
Hi Ben,We do not recommend copying and pasting email content from Word because sometimes there can be hidden formatting code that can not be seen, which can cause problems with rendering . It is best...
View ArticleSecurity being bypassed during the transmission of eblasts
A few days ago I had a user of my system send an Email Send (eblast) with a dynamic marketing list which had the criteria of nothing (blank). Based on her security, she could access about 198 contacts,...
View ArticleTracking Emails Sent from Outlook
Hello,A client found the following blog article that describes how to track a "one off email" sent from Outlook using Clickdimensions. This assumes the user simply wants to track if a recipient clicks...
View Article"CRM 2015 Bug causes solution update to fail in upgraded CRM orgs" in...
Dear all,Any news on this issue? I tried to update to the latest ClickDimensions version (7.0.4) and got the same error message as before. Isn't this something that ClickDimensions dev team can...
View Article"How can I add a file as attachment when I creat an email template?" in...
Hello RosmariUnfortunately, the image you included did not post; would you mind either sharing the image again or specifying in which email editor you are not seeing the document manager and where in...
View Article"How to add variable data (not in CRM) in e-mail (e.g. custom coupon code)"...
Hello RobUnfortunately, it is not possible to dynamically populate data into a ClickDimensions email if the data is not stored within CRM.
View Article"CRM 2015 Bug causes solution update to fail in upgraded CRM orgs" in...
Hi Joris,There are a variety of different scenarios that might require that we provide a manually modified solution, depending on which version of CRM and Update Rollup you had installed when...
View Article"Tracking Emails Sent from Outlook " in ClickDimensions Help - comment added...
Hello MarkSince the email you are referencing is not being sent out through ClickDimensions, it would not count against your annual email allowance.
View Article"CRM 2015 Bug causes solution update to fail in upgraded CRM orgs" in...
Thank you Matthew,Since we are getting the error, I suppose we should ask for a manually modified solution for our specific environment.I'll get in touch with Support.Still, it would be good if you...
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