"Detailed Response Report for Posted Survey Answers?" in ClickDimensions Help...
Thanks. We were trying to make a way so the report could be reusable no matter the survey. If ClickD could store the order of the fields on the form in the database somewhere we would be okay.
View Article"Email Tests for Nurture Programs - is it supposed to do this?" in...
Hi Brooke, Thanks for the update! We are glad your emails were finally delivered. If you are still experiencing issues with emails sending out later from a Nurture Program, we would suggest that you...
View Article"Does Microsoft CRM 2015 support your jscript?" in ClickDimensions Help -...
Hi James,From that error message, it seems that something in your system is clashing with our setup. I would recommend that you open a support ticket so that our technical support team can resolve...
View Article"How can you add event participants to a marketing list?" in ClickDimensions...
Hi Brooke, So sorry for the trouble! If you are still experiencing trouble with your events and event participations syncing into CRM, I would suggest that you open a support ticket so that we can...
View Article"Fixing the MIME_HTML_ONLY error" in ClickDimensions Help - comment added by...
Hi Natasha, This post goes over the error message you are receiving in more detail: http://help.contactology.com/mqs-deduction-spam-body-message-only-has-text/html-mime-parts"It means that you need to...
View Article"Can I view Sent Emails for a Contact in its parent Account?" in...
Hi Beckham,Unfortunately this is not possible at this time. The feature request you have been added to may address this. Thank you for reaching out.
View Article"workflow to notify Users of new leads" in ClickDimensions Help - comment...
Hi Satchi, This error is telling you that you cannot send email on behalf of another person or account.The "You" is the logged in account trying to send an email.The "Selected user" is most likely what...
View Article"Autofill form/survey fields using ?_clde=" in ClickDimensions Help - comment...
Hi Michelle, As Rhys said earlier, surveys do not map data, so there is no connection between the fields on the recipient's record and the survey questions they submit. The Email Component he...
View Article"setVisitorKey function" in ClickDimensions Help - comment added by Kellany...
Hi Hadi, Generally speaking, this is the key it creates specific to the visitor, which correlates to either the anonymous visitor or to the email. It is basically saying "this is this person's visitor...
View Article"Mapping Form Capture to Lead Only" in ClickDimensions Help - comment added...
Hi Tomas,Your question may have been answered through another resource. For those interested in the answer see below. When setting up your web form or form capture you have the ability to create a new...
View Article"Getting clever with Campaign Builder - questions about incorporating a...
Hi Brooke,Your question may have been answered via another resource.It may be possible to reference the specific marketing list that the contact/lead is a part of, depending on if you are using...
View ArticleRelease Notes Version 8.0.0 [April 2016]
8.0.0 [April 2016] CURRENTLY ONLY AVAILABLE IN THE EU DATA CENTER. The US and AU data centers will be updated next week. Note: We recommend Update Rollup 12 or newer for CRM 2011 to update...
View Article"Detailed Response Report for Posted Survey Answers?" in ClickDimensions Help...
Hi Tara,Currently there is no way to store the order of the survey questions. There is a current feature request for this and I have added your vote for it. Please let us know if you have any...
View Article"Linking a Posted Survey to a custom entity" in ClickDimensions Help -...
Hi Wanshui,Unfortunately, Surveys can only be associated with a case. I suggest submitting a feature request with our product team. Please see the link below to submit a feature...
View ArticleProcess on Posted Fields not running for all new records
I have a process set up to run on newly created Posted Fields, examine one field in particular and conditionally set values on the associated Contact record.The logic of the process works fine, however...
View ArticleHow to change Billing Address?
Our company is moving building and need to change the billing address for CD. Do you have any information on our ClickDimensions account and how to log in? I’m attempting to change our billing address...
View ArticleI am unable to delete a Post Redirect URL from a Form
I have a Post Redirect URL in a form's Confirmation Text that I am trying to delete, so that the form only displays the Response HTML when submitted. However, the form won't let me delete the Post...
View Articlebounce codes
Hi,We have specific rules with regards to soft and hard bounces and we need to review these against the Click Dimensions codes. I was after a complete list of the email bounce codes including a...
View Articleadding action to a publishes campaign automation
I'm running a campaign automation including a form. Recipients who have not responded I would like to send a reminder, but did not include this in my original build.Can I add a "submitted form" trigger...
View ArticleWe have lost the click sitemap after importing another solution
After importing another solution we have lost the click elements within the sitemap, but importing the click solution again will not fix it.I also can't delete click and add it back as click has left a...
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