"adding action to a publishes campaign automation" in ClickDimensions Help -...
Hello EvertIf you add an extra branch and reminder email to your campaign automation, it will not retroactively affect any members of the automation that have already passed that point. However, the...
View Article"How to change Billing Address?" in ClickDimensions Help - comment added by...
Hello EmilyYou can email accounting@clickdimensions.com to update your billing addressHave a great day!
View Article"adding action to a publishes campaign automation" in ClickDimensions Help -...
So if I add a trigger (not responded by [DATE]) with a date in the future after the last completed series, it should pick up the members in the automation.I'm testing with a simple test-build, but not...
View Article"I am unable to delete a Post Redirect URL from a Form" in ClickDimensions...
Hi Dorlisa,When you delete the Post Redirect URL are you saving in the Form Designer and then again in CRM? Also, try republishing your Form after deleting the redirect URL. Please let me know if this...
View Article"bounce codes" in ClickDimensions Help - comment added by Kevin Kelbe
Hi Mark,I am linking you to a Blog post which details ClickDimensions bounce codes: http://blog.clickdimensions.com/2011/01/clickdimensions-bounce-codes-and-service-protection.htmlThis blog post goes...
View ArticleLooking for a list of cdi fields and whether they can be moved and/or deleted
We recently ran into a bit of trouble because we removed some fields from CDI forms that -as we discovered later- were needed for certain scripts to run.I also seem to remember getting error messages...
View Article"adding action to a publishes campaign automation" in ClickDimensions Help -...
Hi Evert, As long as the people already in the Campaign Automation have not yet reached that Series in the Automation, it will apply to them. However it the action is in a Series within the Automation...
View Article"Process on Posted Fields not running for all new records" in ClickDimensions...
Hello OscarBy process, are you referring to a workflow? If so, unfortunately, workflows are native CRM components and not part of ClickDimensions, so our ability to troubleshoot them is limited. Based...
View Article"Duplicate Email Sends" in ClickDimensions Help - comment added by Paige Makey
I understand that if a duplicate contact (with the same email address) is on a marketing list then Click Dimensions will only send 1 email. However, in terms of your overall email count - doesn't this...
View ArticleInbox preview - I get just a blank window?
Hi, I'm trying to use Inbox Preview-feature, but all I get is a blank, dark window. I am using Firefox and the mail I'm trying to look at was made using the freestyle editor. Even after 10 minutes...
View Article"Duplicate Email Sends" in ClickDimensions Help - comment added by Julie Patrick
Hi Paige,This will only be counted as 1 email since only 1 email was actually sent through our servers. Any duplicates on your marketing list are not counted towards your account's allotment of emails...
View Article"Inbox preview - I get just a blank window?" in ClickDimensions Help -...
Hi Teppo,I would recommend trying to view the Inbox Preview in a different browser or maybe see if you need to update your Firefox. Also, you may need to refresh the Inbox Preview by selecting the blue...
View Article"Inbox preview - I get just a blank window?" in ClickDimensions Help -...
Yep, clicking the blue box helped. Thank you!I've always translated that blue button as "run a new preview, even though this one didn't work AND you have a limited amount of previews". After all it...
View Article"Inbox preview - I get just a blank window?" in ClickDimensions Help -...
Hi Teppo! Thanks for your suggestion! I would recommend that you submit this as a Feature Request. Feature requests can be submitted through the Feature Request Forum at...
View Article"We have lost the click sitemap after importing another solution" in...
Hi James,I see that your question has been handled in a support ticket. For anyone else experiencing this issue, you can use code in this article to repair or manually update your sitemap:...
View ArticleBroken Email Links as of April 11, 2016
Because of tracking code being added, the links in the email we sent out on April 11 were broken. Our test emails worked great, but the code added in the email send process caused them to break. We...
View Article"Broken Email Links as of April 11, 2016" in ClickDimensions Help - comment...
Hi Jaclyn,I've gone ahead and opened a support ticket for you, so that we can look into this issue further. Anyone else experiencing a similar problem should do the same. Thanks!
View Article"How do I create email sends to marketing lists by workflow?" in...
I face a similar issue : I need to program an automatic Email Send to recipients in a marketing list associated with a CRM Campaign, 7 days before the start date of the Campaign.This would be used to...
View Article"How do I create email sends to marketing lists by workflow?" in...
Hi Edouard, You could create a scheduled email send to go out 7 days before the event. However, if you want the email send to be automatically created and sent you will need to use custom code to...
View Article"Embed a form into a Landing Page" in ClickDimensions Help - comment added by...
Guys, 2 and a half years since the OP was published and I am experiencing the exact same issues and have tried all the options the same as everyone else. I have opened a ticket with support and for...
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