Is there a way to access the image manager directly?
Is there a way to access the image manager without going into a piece of content or a template and then opening the image manager button. Most of our content is designed outside of CD so we need to...
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Hi Melissa,I apologize, it's not currently possible to access the Image Manger on its own. You can add this as a feature request here if you'd like:...
View ArticleMy traning code is not working
The course will be broken up into the following days: Day 1: Creating an Email Template Day 2: Subscription Management Day 3: Sending a mass email through ClickDimensions & OutlookCast Day 4: Email...
View Articlehow do you create a form with fields that auto-populate for user
Many of my customers may fill out a support form on my website several times per day and they don't want to keep typing in their name, email, etc. Can we have the form auto-populate these standard...
View Article"Nurture programme - exceed licence level" in ClickDimensions Help - comment...
Hi Rean,Can you open a ticket at http://support.clickdimensions.com and give us the URLs to those three nurture programs please so that we can cancel the other ones for you. Thank you!
View Article"how do you create a form with fields that auto-populate for user" in...
Hi Stuart,You can pre-populate form fields through Profile Management. Those forms must be sent via an email though. Here's more about that: http://help.clickdimensions.com/profile-management/....
View Article"My traning code is not working" in ClickDimensions Help - comment added by...
Hi Sandy,Sorry for the trouble! Your password is correct. Please make sure to type it out instead of copying and pasting and it should work for you.Please let us know if you have questions and thanks...
View Article"Service Status Alerts" in Announcements - comment added by Monika Zeilhofer
Dear Matthew, is there a problem with Azure Server? One colleague is telling me that she is preparing an emailing and the system is hanging.Could you please inform me.thanks and best regards,Monika...
View ArticleMerge Child Records Without Connections
Hi,Could you tell me how to merge child records into an email using Freemarker, but without using the connections feature as this is a little clunky.An example is to email an account, listing all...
View Article"Service Status Alerts" in Announcements - comment added by Matthew Wittemann
Monika,There is nothing wrong with Azure or ClickDimensions service, as can be seen from here: http://trust.clickdimensions.com/I also checked your account and do not see any connection issues. I would...
View Article"Service Status Alerts" in Announcements - comment added by Debra Ereaut
Hi Matthew,We experienced the same issues when trying to set-up an email yesterday and my colleague abondoned it because she couldn't get it to work until this morning. (Our CRM was responding...
View Article"Service Status Alerts" in Announcements - comment added by Monika Zeilhofer
Hi Matthew, I have seen your message. We will not raise a support ticket at the moment, as after some while it worked again. Nevertheless it was strange to have a hang up although servers were...
View Article"Merge Child Records Without Connections" in ClickDimensions Help - comment...
Hi Steven,There is not another way to do this. When there are child records you can't choose which ones to use except via the connections method. The issue is with an iteration in queries for returning...
View ArticleCan click dimension convert blasting list members to leads?
Could the marketing list members be converted to lead once they respond to the email like the CRM Campaign responses module?Is the responses from click dimension integrated to the Campaign responses...
View Article"Auto submitting a form with Javascript" in ClickDimensions Help - comment...
Rich, are you willing to share your code?
View Article"Is there a way to access the image manager directly?" in ClickDimensions...
I agree it would be extremely beneficial to be able to access the Image Manager outside of an email template.
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Error Message in Landing Page Designer
Trying to create new web content as a landing page and when I open the designer it receive a large error message instead:Error Report:Error Message:The caller was not authenticated by the...
View Article"Blocked Email Send no error or reason" in ClickDimensions Help - comment...
Allison,Having the same issue. So, when I go in and look at that, if I delete the original "Invalid Recipient" event, does that fix the issue? Or, is that person excluded forever? Also, the most...
View Article"how do you create a form with fields that auto-populate for user" in...
I'm trying a form in which people can update their CRM data. Is my understanding of the above correct that it is not possible to publish a form that already contains the user's data ?
View Article"Blocked Email Send no error or reason" in ClickDimensions Help - comment...
Hi Johnny,Deleting the "Invalid Recipient" record will not unblock them. There is a list on our side once they are blocked. If you are sure this person would get emails again you can open a support...
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