"How do we center surveys on respondents' screens?" in ClickDimensions Help -...
Any Update on the above
View ArticleHaving issue with Parent Account field
I am a member of the development team for Cerium Networks. We're experiencing an issue in our Account and Contact entities in CRM. When a user clicks on the field "Parent Account" and then attempts to...
View Article"Why did ClickDimensions not pick up click thrus in an email campaign?" in...
Hello.We're seeing the same thing, though only deliver and bounces, we're not getting opens or clicks. Would it be possible to advise what the issue was finally discovered to be after this was moved to...
View Article"Why did ClickDimensions not pick up click thrus in an email campaign?" in...
Hi Malcolm, In the previous instance the problem was related to the formatting of some data in the customer's CRM and how it was being used in the email template. If you are having a similar issue, I'd...
View Article"Soft Bounces" in ClickDimensions Help - comment added by Allison Macedo
Hi Letisia,That is correct, after 4 soft bounces in 3 months they will be excluded.
View Article"Having issue with Parent Account field" in ClickDimensions Help - comment...
Hi Zach,We haven't seen this issue before and it doesn't appear to be related to anything in our solution.
View Article"How do we center surveys on respondents' screens?" in ClickDimensions Help -...
Hi Sean and Vikram,I apologize for the delay. You can potentially do this a few ways. If you want to use the generated page we create for your Survey ("Embed as Link"), then you could add an HTML...
View Article"How do you recommend adding a mp4 or wmv file to a landing page? " in...
Hi Lynette,I apologize for the delay. You may have already found a solution that works for you, but I'd probably recommend hosting the video elsewhere like on YouTube or Vimeo and then embedding the...
View Article"Why did ClickDimensions not pick up click thrus in an email campaign?" in...
Thank you sir. We'll take that route.Malcolm
View Article"ClickDimensions CRM 2013 SP 1" in ClickDimensions Help - comment added by...
No, there are no known issues.
View Article"Surveys" in ClickDimensions Help - comment added by Matthew Wittemann
The only way for a Posted Survey to be linked to an Account automatically is if you send the survey link to an Account through a ClickDimensions email. You would need to add the Account to a marketing...
View Article"Linking a Posted Survey to a custom entity" in ClickDimensions Help -...
Matt,Is there any update to this feature? Or is there an ability to pass default values for hidden fields into the survey form as URL parameters? We'd like to pass a project number into the survey.
View Article"Linking a Posted Survey to a custom entity" in ClickDimensions Help -...
Hi Ryan, You can use the javascript in the code editor for forms to set values of fields from URL parameters, but not with surveys.We have a post on how this here:...
View Article"Release Notes Version 4.3 [July 15, 2013]" in Announcements - comment added...
Hello!Is the issue with the missing fields in the Posted Forms Report not going to be fixed in this release?
View Article"Release Notes Version 4.3 [July 15, 2013]" in Announcements - comment added...
Hi Joris,This post was for the July release last year. The current issue where if there are multiple fields with the same name it does not show them all should be fixed in the release on July 15, 2014.
View ArticleAzureSend Migrations
Last year, ClickDimensions introduced a new back-end system for processing and sending email that we call AzureSend. This system enables us to continue to tailor our services to the needs of our...
View Article"AzureSend Migrations" in Announcements - comment added by Josselain Prost
What is the benefit of migrating and what is the concern of not migrating to this platform. Do you have more details ?
View Article"AzureSend Migrations" in Announcements - comment added by Matthew Wittemann
The old platform is going away, so migrating is not optional. We are investing in improvements only in the new platform. For example, we are able to use much shorter trackable links, which appear...
View Article"AzureSend Migrations" in Announcements - comment added by Tommy Francis
When in the DNS settings (to set the new CNAME) I'm not seeing the "AzureSend Email CNAME" field. Can you share with me why I can't see that? I'm assuming that it is because I'm on CD 4.3, but would...
View Article"AzureSend Migrations" in Announcements - comment added by Matthew Wittemann
Hi Tommy,You won't see that option until your account has been migrated to AzureSend on the date referenced in the notice you received.
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