"Heat map" in ClickDimensions Help - comment added by Courtney Smith
Hi Michelle,Sorry for the delay! The 7.4% will be the percentage of clicks on this link out of the total clicks on the email.Please let us know if you have any questions!
View Article"Spam Assassin Report - Rule Name: NO_RELAYS" in ClickDimensions Help -...
Hi Courtney,Is there a hot fix for this or some way to get the fix earlier as July is a couple months away and the spam tester is a key function we use for all our email campaigns.
View Article"Heat map" in ClickDimensions Help - comment added by Michelle Borman
Hi Courtney,I am a bit confused, you said the 7.4% will be the percentage of clicks on this link out of the total clicks on the email, by total clicks do you mean the number of people who have opened...
View ArticleSubscription Management Form Questions
The subscription management form seems a little confusing. Just so I understand it correctly can someone please verify.1. If a user wants to Opt-out of a specific list, they need to "uncheck" the box...
View ArticleGotowebinar events missing.
We have this issue for couple of months, the dev team is working on resolving the issue.I am not very clear why it should take so long to fix the issue. Is any one facing this issue?
View ArticleI have been trying to create a javascript code to autofill the fields in the...
I used the Odata endpoint to retrieve the data but it is not working. on the code editor. I am not sure what am I missing.
View Article"Subscription Management Form Questions" in ClickDimensions Help - comment...
Hi Ben,That's correct. You can add some text at the top just to clarify the functionality in case anyone gets confused.If the "Opt out of all mailing" box is checked, it takes precedence over all other...
View ArticleContact Guid in email template
I need bypass clickD's native unsubscribe to build an email template with the following link:<a href=http://somedomain/registration-change-form?id={Contact GUID}...
View Article"Relay Access Denied - cause and solution?" in ClickDimensions Help - comment...
Hi Eric,It looks like that error can come up with a domain mismatch. I'd recommend setting up an SPF record as detailed here and seeing if that helps:...
View Article"Help, anyone has experience of EventBrite and CRM integration? " in...
Hi Carys,The Barcode Check in refers to when someone's ticket is scanned at the venue and is logged in the system. Quantity refers to how many tickets were ordered by that person.Thanks for using the...
View ArticleFreemarker challenge
Client is using CRM to process rebate claims. The claims records are related to the contact and parent account. All claims processing is handled by a series of dialogs which will update the status...
View ArticleNew import tool - adding existing contacts to marketing lists
HiI was under the impression that the new import tool allowed existing contacts to be added to marketing lists, however I have tried this and it will only add new contacts.Is this maybe because I...
View Article"Freemarker challenge" in ClickDimensions Help - comment added by Courtney Smith
Hi Rick,I think the best way to do this will depend on the relationship between the Contact to the Claim entity. Just to confirm, can one Contact have many claims or is it a one-to-one?
View Article"Freemarker challenge" in ClickDimensions Help - comment added by Rick...
Hi Courtney,Contacts could have many claims. Each claim will be processed by the claims admin, who will launch a dialog to perform claim status updates. These updates auto-send a CD email to the...
View ArticleAdding landing pages to an email send
The list of possible Landing Pages doesn't seem to filter on Active / Inactive . We have many Landing Pages so the list is very long, many of these Landing Pages are related to old campaigns and are...
View ArticleDoes Microsoft CRM 2015 support your jscript?
I am getting a error in MS CRM 2015 for the jscript which uses the method"substr"The only script which uses that method is in you cdi_jquery code....
View ArticleOn list type form fields, does the list item value have to match the lead and...
On list type form fields, does the list item value have to match the lead and contact picklist?I have a field that the picklist have the same picklist labels on the lead and contact but the values...
View Article"Freemarker challenge" in ClickDimensions Help - comment added by Courtney Smith
Hi Rick,In a 1:N relationship like that, it's not possible to dynamically choose the right record and populate data from it into an email out of the box. You would need to attach the proper Claim to...
View ArticleCD Uses Wrong Times for GoToWebinar
The CD Service User is set up with the (GMT) Coordinated Universal Time - 0 and the webinar on GoToWebinar is set for CST. However when the event is created in CRM, the start time is set using a CST...
View Article"Freemarker challenge" in ClickDimensions Help - comment added by Rick...
Hi Courtney,Thanks for the reply. I get what you're saying, but disappointed that there isn't some way to leverage this information without using an email send. This precludes us from using workflow...
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