"Can you specify the sender of an Auto Respond Email of a ClickDimensions...
You're welcome, Paul! Glad we could help!
View Article"Can you specify the sender of an Auto Respond Email of a ClickDimensions...
Hi Courtney,With apologies, two follow-on issues have now emerged.1. At first, there were two emails generated for each submit - the new one from "Trinity College" and the old one from "ClickDimensions...
View Article"How can you specify which email to send in a workflow?" in ClickDimensions...
Hello RickYou are correct; it is not possible at present to specify which email address to send the workflow email to; it will go to email address 1. You could potentially work around this by having a...
View Article"How can you specify which email to send in a workflow?" in ClickDimensions...
Thanks for the response Rhys. I suspected that to be the case. Is this a feature currently on the roadmap?Rick
View Article"How can you specify which email to send in a workflow?" in ClickDimensions...
No problem, Rick. Unfortunately, this feature is not on our roadmap at present. I see you have opened a feature request, so I'm linking it here in case anybody would like to vote in favor of your...
View Article"Can you specify the sender of an Auto Respond Email of a ClickDimensions...
Hi Paul,Sorry for the trouble! If you fill out both auto responders, they will both fire each time the form is submitted.Your system should still generate Leads for any brand-new emails added to your...
View Article"Can you specify the sender of an Auto Respond Email of a ClickDimensions...
Hi Courtney,I believe it does include an email type field. After receiving your reply, I deleted and re-created that field, but nothing seems to have changed. In the designer, if I double click on that...
View Article"Can you specify the sender of an Auto Respond Email of a ClickDimensions...
Hi Paul,I'm going to make a support ticket for us so we can dig into this a little more deeply. You should get an email shortly.Thank you!
View Article"Can you specify the sender of an Auto Respond Email of a ClickDimensions...
Hi Courtney,I think there's already a ticket opened, number 38695. Molly responded & I sent back some details, but we haven't yet received a resolution. As far as we've been able to tell, at the...
View Article"Workflows to create an activity based on an Email Click" in ClickDimensions...
Hi ChadYou can set up a workflow that runs when an email event record is created, checks to see if the email event type is "click", then creates a record (such as a Phone Call activity). However,...
View Article"Programmatic form capture" in ClickDimensions Help - comment added by...
I'm encountering the same issue as Josep. Was a solution ever reached?
View ArticleUsing custom entity to add existing leads to a marketing list
Hi, I'm trying to use the blog post here as a guide for quickly adding leads to a new marketing list without creating duplicates....
View Article"Unsubscribing via a forwarded message" in ClickDimensions Help - comment...
Hello MacThat is a possibility. You could minimize the possibility of this occurring by using a subscription page instead of a global unsubscribe link. In this scenario, the person to whom the email...
View Article"Multiple choice form field - check all that apply option" in ClickDimensions...
Hello ChristieUnfortunately it is not possible to make a checkbox form field with more than one checkbox because each form field can only be set to map to one CRM field. You could either use a survey,...
View Article"Using custom entity to add existing leads to a marketing list" in...
Hi Laura,With our new import feature, you can actually do this much easier and you don't even need a custom entity. You can see our documentation on our import feature here:...
View Article"Using custom entity to add existing leads to a marketing list" in...
Hi Courtney, Do you have any instructions you can share that will walk me through the process of updating my ClickDimensions install to the latest version? Thanks! Laura
View Article"Need clarification/best practices using Subscription Lists" in...
Hi Ben and Ashley,Your understanding of Subscription Management is correct and we apologize for any inconvenience. What we recommend doing is creating a Subscription List for each type of email you...
View Article"Using custom entity to add existing leads to a marketing list" in...
Hi Laura,You can use our auto update feature detailed here: http://help.clickdimensions.com/automatic-updates-to-clickdimensions/Please let us know if you run into any questions!
View Article"Need clarification/best practices using Subscription Lists" in...
Thanks for the follow up Courtney but your suggestion is, unfortunately, exactly what we are trying to avoid. This would require us to build an exponentially larger group of Marketing Lists than...
View Article"How do I suppress a dynamic field in an email if it is blank?" in...
Hi Dave,Sorry for the delay! Your solution of using FreeMarker is also what we would recommend. Thanks for using the forum and please let us know if you have any other questions.
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