"Data associated to deleted leads still shown" in ClickDimensions Help -...
Hi Courtney,Ok, thanks for the information.Is this somewhere as an improvement request I can vote for? I personally in any case would prefer all associated records to a deleted record to be erased as...
View Article"Apply CSS to only specific pages in survey, not all" in ClickDimensions Help...
Hi Clara,Our surveys use the same class for all our Next buttons, and so I'm not sure that it's possible to hide just one Next button without extracting the code and changing the HTML. If you were...
View Article"Data associated to deleted leads still shown" in ClickDimensions Help -...
Hi Léopoldine,I don't believe we have that logged yet, but I'd encourage you to open a Feature Request for that here: http://support.clickdimensions.com/forums/356780-Feature-Requests
View ArticleCan I Set Up Email Notifications for Lead Owners in an Email Send?
We send out a monthly newsletter, and I want to notify the Lead/Contact Owner when their Lead or Contact clicks on a link in the newsletter. Is there a way to set that up?
View ArticleIs there a way to prevent a contact or lead from entering multiple nurture...
We are setting up a nurture campaign for all those that have filled out a sample pack request form on our website. What we are worried about is if they enter into this nurture program and then request...
View Article"Data associated to deleted leads still shown" in ClickDimensions Help -...
Hi Courtney,ok thanks - done so. bestLéopoldine
View Article"Does ClickDimensions send to Contacts that I'm not allowed to see but that...
Hi again,No more answers from ClickDimensions on my last question?ThanksJoris
View Article"Does ClickDimensions send to Contacts that I'm not allowed to see but that...
Hello JorisThat is correct; the clone would be created by the ClickDimensions service user. If you would like us to consider changing how this process is handled, please feel free to submit a feature...
View Article"Service Status Alerts" in Announcements - comment added by Michael Mosley
Are there currently any issues "Processing" email sends right now? We have had a couple email sends try to go out but both seem to be hung up. The message in the email events record is "Request...
View Article"What might be a reason an email is blocked, apart from unsubscribed or...
Hi thereI have three excluded emails in a newsletter sent. The reason is stated as "blocked". I wouild like to know more about why they are blocked.If I look at the Excluded emails associated view for...
View Article"What might be a reason an email is blocked, apart from unsubscribed or...
Hello BenteA recipient will generally be blocked because of one of the following reasons:they received 4+ soft bounces in a 3 month periodthey received 1 hard bouncethey received your email and...
View Article"Apply CSS to only specific pages in survey, not all" in ClickDimensions Help...
Hi CourtneyThis might be a little more complicated than we're looking for! However, if we explore this option in the future - is there a way once we've changed the html to get it back into...
View Article"Service Status Alerts" in Announcements - comment added by Matthew Wittemann
Hi Mike,There are no problems with our service. I see that you have opened a ticket with our support team and they will provide you with assistance there with regards to the issue you are encountering....
View Article"Can I Set Up Email Notifications for Lead Owners in an Email Send?" in...
Hello NatalieIf you only want to alert the owner when a link is clicked and it does not matter which one, you can accomplish this by setting up a workflow that runs when the value of the click field on...
View Article"Is there a way to prevent a contact or lead from entering multiple nurture...
Hi CameronI provided the following response on your support ticket, but I will post it here as well in case any other users are curious:Unfortunately, there is no surefire way to prevent somebody from...
View Article"Apply CSS to only specific pages in survey, not all" in ClickDimensions Help...
Hi Clara,This option should be possible, but I think it's more recommended if you have a web developer on your team who can help .Once you extract the code, you won't be able to see changes you make in...
View Article"Unsubscribing via a forwarded message" in ClickDimensions Help - comment...
What happens if you DO Have subscription management enabled and the person who received the forwarded email decides that they WANT to subscribe based on what they see in the forwarded email?
View Article"Form embedded via widget not submitting" in ClickDimensions Help - comment...
I'm in the same boat as @KyleRohde - please confirm the fix asap as my line managers aren't seeing the automation aspect of the 'marketing automation software' I've sold in to them?!
View Article"Unsubscribing via a forwarded message" in ClickDimensions Help - comment...
Hello AshleyIf the person to whom the email was forwarded submits the subscription page along with their own email address and gives opt in preferences, either a new lead or contact will be created...
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