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ClickDimensions Plugin exceptions

December 13, 2015, 2:42 pm
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Hi,

We have installed/configured Clicks on our MS CRM 2011. Most of the Clicks plugin are throwing us an exception.  We tried running these plugin steps under Admin user but it didn't help. 

Here is an example of contact create plugin exception. The error exception is not very specific so some help would be very useful here. 

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=5.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.ServiceModel.Security.SecurityNegotiationException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #C9658171Detail:
<OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic">
<KeyValuePairOfstringanyType>
<d2p1:key>CallStack</d2p1:key>
<d2p1:value xmlns:d4p1="http://www.w3.org/2001/XMLSchema" i:type="d4p1:string">
Server stack trace:
at System.ServiceModel.Channels.WindowsStreamSecurityUpgradeProvider.WindowsStreamSecurityUpgradeInitiator.OnInitiateUpgrade(Stream stream, SecurityMessageProperty&amp; remoteSecurity)
at System.ServiceModel.Channels.StreamSecurityUpgradeInitiatorBase.InitiateUpgrade(Stream stream)
at System.ServiceModel.Channels.ConnectionUpgradeHelper.InitiateUpgrade(StreamUpgradeInitiator upgradeInitiator, IConnection&amp; connection, ClientFramingDecoder decoder, IDefaultCommunicationTimeouts defaultTimeouts, TimeoutHelper&amp; timeoutHelper)
at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.SendPreamble(IConnection connection, ArraySegment`1 preamble, TimeoutHelper&amp; timeoutHelper)
at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.DuplexConnectionPoolHelper.AcceptPooledConnection(IConnection connection, TimeoutHelper&amp; timeoutHelper)
at System.ServiceModel.Channels.ConnectionPoolHelper.EstablishConnection(TimeSpan timeout)
at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.OnOpen(TimeSpan timeout)
at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)
at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData&amp; msgData, Int32 type)
at System.ServiceModel.ICommunicationObject.Open()
at Microsoft.Crm.Sandbox.SandboxClientBase`1.Open()
at Microsoft.Crm.Sandbox.SandboxClientBase`1.get_Proxy()
at Microsoft.Crm.Sandbox.SandboxPlugin.Execute(SandboxClient client, SandboxCallTracker callTracker, IExecutionContext requestContext, String assemblyContents)
at Microsoft.Crm.Sandbox.SandboxCodeUnit.Execute(IExecutionContext context)</d2p1:value>
</KeyValuePairOfstringanyType>
</ErrorDetails>
<Message>System.ServiceModel.Security.SecurityNegotiationException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #C9658171</Message>
<Timestamp>2015-12-13T22:38:16.5856516Z</Timestamp>
<InnerFault i:nil="true" />
<TraceText>

[ClickDimensions.Crm.MsCrm2011Plugins: ClickDimensions.Crm.MsCrm2011Plugins.ContactPlugin]
[7ab0d4e2-5512-e011-93aa-78e7d1622967: ClickDimensions.Crm.MsCrm2011Plugins.ContactPlugin: Create of contact]


</TraceText>
</OrganizationServiceFault>

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"ClickDimensions Plugin exceptions" in ClickDimensions Help - comment added by Rhys Saraceni

December 14, 2015, 6:42 am
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Hello Imran

I'm sorry to hear you are having trouble! I have created a ticket for you regarding this issue, and a member of the technical support team will reach out to you to help you investigate this.

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"Email send exception" in ClickDimensions Help - comment added by Rhys Saraceni

December 14, 2015, 6:49 am
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Hello Imran

I'm sorry to hear you are having trouble! I have created a ticket for this issue as well, and a member of the technical support team will reach out to you to help you investigate it.

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"Detailed Response Report for Posted Survey Answers?" in ClickDimensions Help - comment added by Rob Savin-taylor

December 14, 2015, 12:33 pm
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Yes, it would be great to have this feature. Soon.

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TSL 1.0 Protocol Issue

December 17, 2015, 6:54 am
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Hi,

We recently got a "Metadata Contains A Reference That Cannot Be Resolved” error message when trying to edit an email template. On investigation the cause was that 1.0 version of the TLS protocol had been disabled for security reasons on our CRM servers. Is it possible for ClickDimensions to use a later version of the protocol (1.1 or 1.2) and, if so, how would we go about making that change.

Many thanks

 

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"getting this error: HTML Template does not contain Unsubscribe link." in ClickDimensions Help - comment added by Ken Champion

December 17, 2015, 8:03 am
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I encountered this problem before. Our test pool is fewer than 500 recipients. So we did our tests without incident. Even our "day of send" test was approved. Then when we attempted to launch to our full list of over 500, we were prohibited from doing so. We had to enter a support ticket to get help and the time-sensitive email was delayed. I just wanted to reiterate that the behavior of the Email Send attempts should not vary based upon the number of recipients. This can cause a panic on the day of the send.

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Inbox preview and mobile email clients - can you scroll down?

December 17, 2015, 11:07 am
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Hello

I am trying to use the inbox preview feature to see what my email will look like on mobile email clients. It gives you arrows like you should be able to scroll down to see the rest of the email, but i've never been able to. Why is that? 

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"Inbox preview and mobile email clients - can you scroll down?" in ClickDimensions Help - comment added by Diego Ampuero

December 17, 2015, 3:36 pm
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Hi Jordan,

Thanks for reaching out to us. This one is actually a bug that the Dev team has registered for development, though it currently doesn't have a timeline for a fix.

Thanks,

Diego

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US Support Schedule for the week of 12/21 and 12/28

December 18, 2015, 5:34 am
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Our US Support Team will be celebrating the Christmas holiday on 12/14 and 12/25 and the New Year’s holiday on 1/1. As a result, we will be at reduced staffing levels during these days. We will continue to monitor for urgent issues and will address them as appropriate. Non-priority issues may be held until after the holiday.

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"Surveys" in ClickDimensions Help - comment added by Steven Rasmussen

December 21, 2015, 10:37 am
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Hi Matthew, could you please expound a little on how you would setup the link in the email that is sent to the account?  How does ClickDimensions know to link the survey to the account record instead of a contact/lead?

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Overriding the unsubscribes

December 21, 2015, 12:55 pm
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Hello,

Our marketing team has come forward with a new initiate where they would like to contact all of our customers concerning a new loyalty rewards program. From this there are two requests that are being made:

1. Can they "override" the unsubscribes and send an email once the loyalty level has been reached informing our customer they qualify for a reward? (It is my understanding that those on the unsubscribe list cannot be contact via email, but the ability to "override" this was available in a different tool that the team had been using).

2. Can we give the option for our customers to unsubscribe to everything expect for the loyalty program emails? (I believe this could be accomplished with some type of subscription list).

 

Thank you for any help/direction on this.

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ClickDimensions for CRM 2016

December 21, 2015, 6:57 am
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Hello,

 

I have a message error while trying to get a trial for Dynamics CRM 2016

Can you tell me when it gonna be disponible for CRM2016?

 

Best regards

Lamia KADDAR

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"Email Send is Not Draft" in ClickDimensions Help - comment added by Felicity McNish

December 21, 2015, 7:13 pm
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Submitting a Form Server to Server

December 22, 2015, 1:49 pm
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I'm working on a site that uses webforms and Sitecore's web forms for marketers module. I want to create a custom save action that submits data from my server to click dimensions. When I try to make a request from my server to click dimensions I receive the following error: "The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel." This is the guide I am following: http://help.clickdimensions.com/programmatic-form-capture.

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"Email Send is Not Draft" in ClickDimensions Help - comment added by Rhys Saraceni

December 23, 2015, 8:28 am
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Hi Felicity

My apologies, but I am uncertain what your question is. If your screenshot is intended to indicate that you are also seeing "email send is not a draft" display when you try to send your email, Courtney's previous response explains why you would see this message and what to do about it. You'll notice at the bottom of your screenshot there is a colored bar that states that the record is inactive. That means it is non-editable and suggests that the email has already been sent

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"Overriding the unsubscribes" in ClickDimensions Help - comment added by Rhys Saraceni

December 23, 2015, 8:55 am
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Hello Brandon

It is not possible to override unsubscribes, but it is certainly possible to give somebody the option to unsubscribe from all of your correspondence types other than loyalty emails. You could accomplish this by setting up a subscription page to handle preferences, then include subscription lists for each type of correspondence except loyalty emails and do not include an "unsubscribe all" option.

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"Overriding the unsubscribes" in ClickDimensions Help - comment added by Brandon Ison

December 23, 2015, 10:14 am
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Automating re-subscribe from an unsubscribe

December 29, 2015, 11:30 am
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We are looking to add the ability for our staff to re-subscribe contacts to our mailings if those contacts reach us via phone or have difficulty with the subscription page. We have a couple ideas that we will be testing in development, but has anyone else automated this or have thoughts on how it could be done?

Thanks!

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Resolved: Apparent Azure outage at Microsoft

December 29, 2015, 12:59 pm
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It appears that some of Microsoft's Azure resources are currently inaccessible. Microsoft's service health dashboard for Azure is also unreachable, so we do not have further details at this time, but we are investigating. As a result of the apparent Azure outage, our application is experiencing intermittent outages as well. We will post further updates as they become available.

***********UPDATE 29 Dec 2015 4:02pm EST:

Microsoft has posted an update on their Azure Service Health dashboard, which is accessible from some regions. Microsoft update is as follows:

Starting at 29 Dec, 2015 20:30 UTC a subset of customers using Azure services may experience intermittent connectivity issues due to an underlying Network issue. Engineers are actively engaged and working on a mitigation for the issue. The next update will be provided in 60 minutes, or as event warrant.

 

***********UPDATE 29 Dec 2015 4:10pm EST:

Microsoft now says they are "seeing improvements to service availability and are currently validating overall system health."

 

***********UPDATE 29 Dec 2015 4:19pm EST:

Azure Service Health Dashboard is accessible from most regions unless there is a local caching problem. You can check it at https://azure.microsoft.com/en-us/status/

 

***********UPDATE 29 Dec 2015 4:30pm EST:

It appears that Azure resources are again accessible though we will continue to monitor the situation.

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"ClickDimensions for CRM 2016" in ClickDimensions Help - comment added by Molly Lambeth

December 30, 2015, 5:21 am
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Hi Lamia,

Thanks for reaching out! I am interpreting that your question is regarding ClickDimensions compatibility with CRM 2016?

Our Development Team is currently testing our solution so that it works with CRM 2016 and ensure that it is fully compatible. We currently do not have a date on when this will be available, but it is in progress.  If you would like more information and to be alerted when this will be available, be sure to sign up for our announcement and updates here.

If I have misinterpreted your question, or if you need additional details, please let me know! Thanks!

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