"How to restrict viewing Email Templates, Email Sends and Sent Emails" in...
Hi Dan,Unfortunately, if a user has access to a template the user will be able to edit the template. The Email Template editor is actually an iframe within the Email Template entity and not a part of...
View Article"how do you create a form with fields that auto-populate for user" in...
Hi Aamir,To clarify what Allison was saying, out-of-the-box forms will not pre-populate if they are embedded on a website, landing page, etc. Custom code is required to make an embedded form...
View Article"Metadata on landing pages" in ClickDimensions Help - comment added by Kevin...
Hi Renae,Yes, you can add metadata and keywords to your landing page to help with your SEO. If you're using the Freestyle Editor, you will need to write custom code into the HTML of your landing page....
View Article"Embedding third-party javascript in a web form" in ClickDimensions Help -...
Hi Beth,I see that you have a ticket open regarding this same issue. If anyone has a similar issue please open a support ticket.Have a great rest of your day!Thanks,Kevin
View Article"ClickDimensions for CRM 2016" in ClickDimensions Help - comment added by...
Hi Rich, We will be releasing a new CRM 2016 solution file in the near future. If you would like to sign up for product releases and updates, including when this solution will be available, you can do...
View Article"Nurture campaign reporting" in ClickDimensions Help - comment added by...
Hi Brooke, The statistics for your Campaign Automation are found within the Campaign Automation Builder, under the Statistics tab. Within the Statistics view, you can see the number of active Leads or...
View Article"Freestyle Editor: Images appearing large" in ClickDimensions Help - comment...
Hi Seth and Gina, I apologize for any trouble! If you are still experiencing this issue, please submit a support ticket to http://support.clickdimensions.com and include the link to your Email...
View Article"Is there a way to distinguish unique opens/clicks from email events?" in...
Hi Shaun, Unique clicks are the number of times a recipient clicked for the first time on a link in the email. For example, if you clicked on three different links in an email you would generate three...
View Article"List of surveys that havent received a response" in ClickDimensions Help -...
Hi Darlene,Depending on your scenario, you could set up to run a child workflow that checks for the Posted Survey, and if they have that Posted Survey, to end the workflow, if not, send a...
View Article"Surveys" in ClickDimensions Help - comment added by Kellany Mathis
Hi Steven, You would first have to create a Marketing List Targeted at Account and add the Accounts you want to send the Survey to onto the Marketing List. From there, you would create an Email Send...
View Article"Can you specify the sender of an Auto Respond Email of a ClickDimensions...
Paul's issue was resolved via a Support Ticket.
View Article"How to release Blocked Email to be included with future email send" in...
Hi Todd, Thanks for submitting your ideas! I would suggest that you submit a Feature Request if you have ideas that you would like us to know about and possibly implement. Feature requests can be...
View Article"Embeding Forms as IFrame on Website" in ClickDimensions Help - comment added...
Hi Chad and Rich, We use Wordpress for our main corporate website and use a number of different methods to embed the forms. Different WordPress themes handle embedded code differently, so you would...
View Article"Campaign Automation or Nuture: When will either tool be able to incorporate...
Hi Ken! We do not currently have a Campaign Automation Action or Nurture Step that allows you to send out SMS messages within the processes. I would suggest filling out a feature request for that here:...
View Article"Click Map report" in ClickDimensions Help - comment added by Christena Andrews
Hi - I am having the same issue with a few of my reports. My clicks aren't adding up anywhere near 100%...more like 50%. Even when a logo and text link to the same page, we typically see percentages on...
View Article"Click Map report" in ClickDimensions Help - comment added by Rhys Saraceni
Hello ChristenaThere are a few different link formatting issues that can cause a link to not show up on the heat map, which in turn would result in the heat map percentages not to add up to 100%. If...
View Article"Workflows to create an activity based on an Email Click" in ClickDimensions...
Hi Doug! You could add in a Wait Step to the beginning of your workflow to ensure that everything has enough time to map into your system before the workflow runs. Additionally, you may benefit from...
View Article"Link editor removing styles" in ClickDimensions Help - comment added by...
Hi Matt,This is a known issue that has been logged with our development team for a resolution. While there is not currently an ETA for this resolution, we will update this post as soon as it has been...
View Article"Limit of Newsletters on Subcription Management Page" in ClickDimensions Help...
Hi Verdine! This issue could occur if a Subscription List was removed or deleted from CRM, but still exists on that Subscription Page. If you are still experiencing issues with this, I would suggest...
View Article"Submitting Survey Response on behalf of Account" in ClickDimensions Help -...
Hi Joe,The only way for a Posted Survey to be linked to an Account automatically is if you send the survey link to an Account through a ClickDimensions email. You would first have to create a...
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