"Need same contact (email address) to be in email blasts but with different...
No, we don't provide a list of the duplicates that were removed, so you would need to use some other method to separate them into another list.
View Article"Programmatic form capture" in ClickDimensions Help - comment added by...
It is the visitor id in the cookie. Once a visitor is identified, that id is stored in the Visit and if a lead or contact has that id as well, we can make the connection. (The field in CRM is called...
View Article"Programmatic form capture" in ClickDimensions Help - comment added by Ian...
Ah! Where I've got "cd_visitorkey" in the form, should it be "cdi_visitorkey"? Is that what it should read in the documentation?
View Article"Programmatic form capture" in ClickDimensions Help - comment added by...
No, the field's schema name in CRM is cdi_visitorkey - but that is different than the parameter set by the cookie.
View Article"Programmatic form capture" in ClickDimensions Help - comment added by Ian...
OK well I've submitted a ticket this morning as you suggested, and I hope they come up with something.Thanks for your help.
View ArticleEditing Nurture parameters while it is running or paused?
After going live with a Nurture program, is it possible to edit upcoming Nurture parameters such as wait times and email templates while it is running or paused? In other words, once clicking "run", is...
View ArticleDisplay page title in Email Events
In Email Events, I can see which contact click on email link. However, is it possible to see which contact clicked on specific link? The Email Send contain several links to different page on our...
View Article"Need same contact (email address) to be in email blasts but with different...
Thanks Matt. I was guessing that was the answer. For future functionality it would be great to be able to turn off the "remove duplicate emails" in the blasts such as in these cases where we are...
View Article"Display page title in Email Events" in ClickDimensions Help - comment added...
Hi Nicole,The Email Event has a field for URL. This URL does include the specific URL that they clicked on containing their unique ID. What you can do is create an advanced find for Click events where...
View Article"Need same contact (email address) to be in email blasts but with different...
Hi Dave,We do have that down as a feature request and I've added your vote to it. I don't know if or when we would implement that, but we'll let you know if we do. You can also sign up for our New...
View Article"Need same contact (email address) to be in email blasts but with different...
Thanks Allison. I have a few customers who could definitely benefit from that as a new feature! I'll be sure to sign up for the new release notifications. Thanks again!
View Article"Editing Nurture parameters while it is running or paused?" in...
Hi Ashley,You can edit the nurture while it is running. It will only affect people who have not hit that step yet. So if you were to change the wait time once people are already in that wait step it...
View ArticleWhy would a page title all of a sudden not show up in page views, when it had...
I created a landing page via clickdimensions and named the page title: Greenwich Business Community. This landing page went "live" 1/8/2014. I created a custom view that only showed me page views of...
View Article"Change underline and color of hyperlinked text." in ClickDimensions Help -...
I am also not able to change the color of the hyperlinks in the block editor. Is there anyway to do this?
View ArticleDo Email Events, Email Statistics, Post Forms, ect. get re-pushed to CRM if...
We are planning to upgrade our CRM system so the server will be down for 3-4 hours.I'm just wondering if we are going to lose user activity data if they interact with their emails while our CRM is down.
View Article"Do Email Events, Email Statistics, Post Forms, ect. get re-pushed to CRM if...
Yes, if a CRM system is unavailable, data that needs to be synced to CRM goes to a retry queue where it is retried once an hour for up to 1 week.
View Article"Why would a page title all of a sudden not show up in page views, when it...
Hi Melanie,Sorry for the trouble! When you check the Page View there should be a field called URL. Does this open up your Landing Page? Have you made any changes to it at all recently? I wonder if it's...
View Article"Why would a page title all of a sudden not show up in page views, when it...
Hi Courtney,They go to the correct page, I know this because i created a view for these particular pages using the URL as the "filter". I had made updates to page, but I already went back and published...
View Article"Bounce status and deliver status is 1- How come this is possible?" in...
Matthew,Just to clarify, Do you mean to say that even if there are fake email IDs it will show as open? Arun's question is mainly on that. I think ClickDimensions has to work on the logic behind right...
View Article"Bounce status and deliver status is 1- How come this is possible?" in...
If an email is an invalid address then ideally it should just be marked as a bounce. But we will record whatever we get back from the ISP and/or recipient mail server. In some cases, mail filters will...
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