"Why would a page title all of a sudden not show up in page views, when it...
Hi Melanie,Can you give us the link to this Landing Page? You can create a support ticket if you'd rather do that here: http://support.clickdimensions.com. Thank you!
View Article"Change underline and color of hyperlinked text." in ClickDimensions Help -...
Hi Sharon and Duane - Yes, you should be able to just select the text and change the color of the link. Make sure you change the color after you add the hyperlink and make sure you're just selecting...
View Article"scheduled split test email" in ClickDimensions Help - comment added by Kate...
Has this been resolved? I am looking to send an eblast at 7:00pm, but I want to do a split test that lasts 1 hour. How do I set this timing up?
View Article"scheduled split test email" in ClickDimensions Help - comment added by...
Hi Kate,Yes this has been resolved. Your email will start at the time you set for "Send On" then it will wait 1 hour and the winning version will go out to the rest of the people.
View Articletechnical specifications for html and css email
Do you have any guideline with technical specifications for me to send to our email template designers? We are hiring a design studio that will design html and css email templates and need to know if...
View ArticleCreate Webex event
I have integrated Webex account into Click Dimensions via Connector. In connector it shows the Webex account has been verified. There is no active event in Webex at the time I do the integration. In...
View ArticleHow can I find contacts with e-mail addresses that bounced?
We have been executing a few email blasts over the last months. In the Sent Email list/view I can see that some of them bounced. I would like to create a View that only shows me the...
View ArticleHow can I find contacts with e-mail addresses that bounced?
We have been executing a few email blasts over the last months. In the Sent Email list/view I can see that some of them bounced. I would like to create a View that only shows me the...
View Article"Intermittent Disruptions in Email Platform" in Announcements - comment added...
This is happening again, any update? While I know your service status page (http://trust.clickdimensions.com/617294/2014/03) says the outages are only a minute or so in length I noticed click...
View Article"Intermittent Disruptions in Email Platform" in Announcements - comment added...
Hi Jennifer,The outages reported on the monitoring site have not impacted response time unless you happened to submit an email job or try to open a template editor at precisely the time the service...
View Article"Intermittent Disruptions in Email Platform" in Announcements - comment added...
The rest of CRM seemed to be responding, it was only Click Dimensions, opening the editor was taking so long it would time out. I also sent a test email only to myself and it took 3 hours to deliver.
View Article"Intermittent Disruptions in Email Platform" in Announcements - comment added...
Thanks, Jennifer. If you see this again, please open a support ticket so we can investigate.Also, to provide an update on these recent issues: Microsoft's senior escalation engineers for Azure are...
View Article"technical specifications for html and css email" in ClickDimensions Help -...
Hi Aymara,We have some best practices articles that you can take a look at:...
View Article"technical specifications for html and css email" in ClickDimensions Help -...
Thanks, Allison. I will send these to my designers. Surely they will help.
View Article"Create Webex event" in ClickDimensions Help - comment added by Allison Macedo
Hi Nicole,ClickDimensions will check for new data in WebEx about once an hour to sync that. When it is first connected it can take a little longer. If that data has not synced back into your CRM yet,...
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"How can I find contacts with e-mail addresses that bounced?" in...
Joris,You can make a view of Contacts where the related Email Events are of the type Invalid Recipient, DNS Failure or Generic Bounce: No RCPT. See below:
View Article"How can I find contacts with e-mail addresses that bounced?" in...
Answered in a separate thread:http://support.clickdimensions.com/entries/29293354-How-can-I-find-contacts-with-e-mail-addresses-that-bounced-?page=1#post_22036024
View Article"How can I find contacts with e-mail addresses that bounced?" in...
Hi Joris,You can create a view that looks for Email Events. Then check if the "Type" equals "Soft Bounce", "Invalid Recipient", or "DNS Failure". Then use the Edit Columns to show the columns for...
View Article"How ClickDimensions handles Soft Bounces ? Email Statistics" in...
Hi Allison.You said "If someone gets more than 4 soft bounces in a 3 month period of time we stop sending to them."Is ti possible to change this configuration?Moreover, what are you doing to the...
View Article"How ClickDimensions handles Soft Bounces ? Email Statistics" in...
Hello OltionIt is not possible to change how many soft bounces must be received in order for us to stop sending emails to an address. When an email address returns a hard bounce, it will be added to...
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