"Questions Concerning Text Test Sends and Dynamic Code Input" in...
Hi Dan,There is not a Forward to a Friend feature. Most people do not use the forward to a friend option, they are much more likely to press the Forward button in there email client. You could create...
View ArticleCRM 2011 Workflow based on events send email to list of registered users
We are trying to automate the process where a workflow will kick off based on a event date on a record and then send out a email template to all the registered users to that event. I found pieces to...
View Article"Email did not go out on schedule" in ClickDimensions Help - comment added by...
I had this same issue. I clicked the send button and the email was sent the day I clicked the send button and not the date I chose to send the email. So the email went out almost a week early.
View Article"Email did not go out on schedule" in ClickDimensions Help - comment added by...
It can be a little tricky. After setting the date and time - and before clicking "Send" - you need to save the Email Send record. That way, when you do hit "Send" CRM already knows that it has to wait...
View Article"Is there a character limit when using form capture?" in ClickDimensions Help...
It would be helpful to have the link to the actual support ticket listed here instead of referring to the general support page.
View ArticleCan Click Dimensions be used without internet facing connection, ON PREM only?
I am working with a customer who has purchased Click Dimensions, they do NOT have an internet facing deployment of CRM. They bought Click Dimensions because they wanted to use the robust Email...
View ArticleInline javascript in Form
Hello , I am using the Form Builder and I am able to add inline css,But I am having problems adding inline javascript.If I try <script> console.log('test');</script> , it was visible for...
View Article1) Email Send is sending emails slower than usual - 2) Error received when...
Hi All,Any information on the following issues would be greatly appreciated.A customer has reported two issues which may or may not be related.1) Email Send is sending emails to contacts much slower...
View Article"I see new unsubscribe records but email send stats show 0 unsubscribes" in...
Hello Courtney,I have a similar problem as Stuart. I' ve sent test email to 40 people. In email statistics it shows that one of them unsubscibed. But if I look between unsubscribed or I look up by...
View Article"Is there a character limit when using form capture?" in ClickDimensions Help...
Hi Craig,Our support tickets are not public. If you're running into this error please submit a support ticket with us as well. http://support.clickdimensions.com.Thank you!
View ArticleAdd to Outlook calendar link
Hello, is it possible when sending invites for specific events either online webinars or outsource day seminars that you can add a link to get the person who has been invited to add it to their calendar?
View Article"Add to Outlook calendar link" in ClickDimensions Help - comment added by...
Hi Barry,Yes, here is our help article that explains how to do this: http://help.clickdimensions.com/add-an-outlook-calendar-event-to-an-email-template/. Thanks for using the forum!
View ArticleBest method to resend emails to invalid recipients
After sending emails, using email send to a marketing list, we found several emails (4 or 5) that were incorrect (invalid recipient) so we updated their contact information with the correct email...
View Article"1) Email Send is sending emails slower than usual - 2) Error received when...
Lewis,There was a delay in synchronizing the email statistics back to the customer's CRM system. The emails were sent normally. As to the other error, please open a support ticket at...
View Article"Can Click Dimensions be used without internet facing connection, ON PREM...
In order to use ClickDimensions, their CRM will need to be able to connect to our system in the cloud, as well as permit our system to connect to their CRM. Please see our connectivity article here:...
View Article"I see new unsubscribe records but email send stats show 0 unsubscribes" in...
Hi Jan,There should be an unsubscribe record for this person under Marketing > Email Marketing > Unsubscribes. If you don't see anything, then perhaps that person was unsubscribed at the time of...
View Article"Best method to resend emails to invalid recipients " in ClickDimensions Help...
Hi Dane,You could create a quick, one-time use Marketing List which has a query that includes everyone who has bounced from that previous email. You'll create this looking for Sent Emails for the Lead...
View Article"Inline javascript in Form" in ClickDimensions Help - comment added by...
Hello Oleg,I believe you opened a ticket on this as well, but at this time we do not allow JavaScript in the Form Builder. I apologize for any inconvenience. If this is necessary, I might suggest using...
View Article"CRM 2011 Workflow based on events send email to list of registered users" in...
Hi David,It sounds like you're using your Event entities. In that case, you can make a workflow that waits until a certain time before the event and then sends a reminder email out. I attached a few...
View ArticleWhy did ClickDimensions not pick up click thrus in an email campaign?
We sent out an email campaign and the hyperlink we inserted was personalized for each recipient, therefor it was pulled in through dynamic content.We were able to see the some people did click on it by...
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