"Why did ClickDimensions not pick up click thrus in an email campaign?" in...
Hi Melanie,This is a little strange. Do you have click Email Events for other non-dynamic links in your system? Or is it possible there's just a delay in getting your Email Events back in?
View Article"Why did ClickDimensions not pick up click thrus in an email campaign?" in...
Yes, have received click thru date from other non-dynamic links. This is the first time this happened, so I thought that might be why but not sure. Not a delay, this was right before Thanksgiving and...
View ArticleFile type restriction for file upload on forms
I am creating a new form that will include a required file upload. I would like to limit the file upload to only .txt files to avoid the possible upload of any malicious files. I cannot seem to find a...
View Article"File type restriction for file upload on forms" in ClickDimensions Help -...
There is not a way to do this to stop the field from allowing it, but CRM will still respect the file extensions you allow on Notes in CRM. I will add this as a feature request though. Sorry for the...
View Article"File type restriction for file upload on forms" in ClickDimensions Help -...
Hi Allison,Thank you for the reply. How does ClickDimensions keep people from uploading malicious files on these forms? I'm a bit unclear about the security of the file upload feature. It seems to me...
View Article"File type restriction for file upload on forms" in ClickDimensions Help -...
Hi Heidi,You're welcome! The only file type that our forms do not allow is .exe so that that can't happen. Other than that it's based on your CRM settings for the file types allowed.
View Article"Why did ClickDimensions not pick up click thrus in an email campaign?" in...
Hi Melanie,I checked on this and dynamic links will come in as Click Email Events, but on the Email Events view the "Link" will be listed, which won't include any dynamic content. If you double-click...
View Article"Why did ClickDimensions not pick up click thrus in an email campaign?" in...
Hi Courtney,I checked and it is not showing that there are clicks in email events. I looked at the Test that I sent as an actual email send and that I know I clicked the link in that email and it shows...
View Article"File type restriction for file upload on forms" in ClickDimensions Help -...
Hi Allison,Thank you for this information. I wasn't aware that there are CRM settings that only allow certain files types. Would you mind pointing me toward those settings? Thanks,Heidi
View Article"File type restriction for file upload on forms" in ClickDimensions Help -...
Hi Heidi,Yes, just go to Settings > Administration > System Settings and its on that first tab to "set blocked file extensions for attachments".
View Article"Why did ClickDimensions not pick up click thrus in an email campaign?" in...
Hi Melanie,Okay, thank you for checking. I think we need to escalate this to a ticket so we can take a look at your template. Would you mind creating one by sending an email to...
View ArticleWhat is the maximum size for a JPG?
What is the maximum size JPG that I can / should upload into Image manager?
View Article"What is the maximum size for a JPG?" in ClickDimensions Help - comment added...
Hi Lauren,The max image file size you can upload to the image manager is 500 KB.Thanks for using the forum!
View ArticleAuto Responder in Web Content form vs. Auto Responder in Form Designer's...
During training, we were shown Auto Responder possibilities in both the Web Content setup form and the CD Form Designer's Actions tab.My question is: will both always be supported or do you intend to...
View Article"Auto Responder in Web Content form vs. Auto Responder in Form Designer's...
Hi Louis-Alain,At this point I don't believe we have any plans to depreciate the Auto Responder on the Web Content record in favor of the one in the designer. Many of our customers still use the...
View Articleemail still in outbox
Hi I had set an email to go out at 14.00 today but the email is still in the outboxCan you help? Kind regardsLotta
View Article"email still in outbox" in ClickDimensions Help - comment added by Courtney...
Hi Lotta,It looks like you also submitted a ticket so we'll help you there. Thanks!
View Article"Open clicks" in ClickDimensions Help - comment added by Stuart Mitchell
I'm continuing to see open events on a newsletter i sent out weeks ago. Is it possible the recipient replied to the email and we replied back to him and each time the new reply is getting opened it's...
View Article"Open clicks" in ClickDimensions Help - comment added by Allison Macedo
Hi Stuart,Yes, those are both valid reasons why this would be happening. As long as that 1 pixel by 1 pixel image that we put in the email is downloaded, it counts as an open. It doesn't matter who...
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