GoToWebinar Syncing Question
When does the "sync" stop for the GoToWebinar integration? We have a ton of webinars with the same title and I'd like to change it, once it becomes a "past event", in order to analyze better... instead...
View ArticleShould I be able to see my content in the email send?
My organization has recently updated its version of CRM and ClickDimensions.Since we upgraded, now we cannot see the content of an email send in the email directly, but only after moving into full...
View Article"GoToWebinar Syncing Question" in ClickDimensions Help - comment added by...
Hi Josh,Yes, once it's been made a past event you should be able to rename it. The syncing does not depend on the name but on an ID. You can't change the name beforehand because it will overwrite it...
View Article"GoToWebinar Syncing Question" in ClickDimensions Help - comment added by...
Thank you so much, Allison!
View ArticleEmail content replaced by content of other email send
Hi, this is the second time the following happens to me:I am working on different e-mails in clickdimensions at the same time. These are all in the draft folder. When I just opened one of these, the...
View Article"Should I be able to see my content in the email send?" in ClickDimensions...
Your ClickDimensions account had not been updated to reflect that your CRM is now 2013. We've updated your account and sent the 2013 solution file to the registered contact on your account. The 2013...
View Article"Email content replaced by content of other email send" in ClickDimensions...
Hi Stijn,Sorry for the trouble! It looks like you've submitted a ticket for this as well so we will address the question there. Thanks!
View ArticleCloning email send: what about dynamic content fields?
Hi, we are planning to send out our christmas card tomorrow. The e-mail has various dynamic fields (sender mail, sender address, contact details, ...).We received lists from different people in the...
View Article"Cloning email send: what about dynamic content fields?" in ClickDimensions...
Hi Stijn,It gathers all of the data at once. I would wait until the first "Deliver" email event comes in from a send before changing people's owners and such to make sure the list has been generated...
View ArticleWe just moved our CRM hosting in-house, what do we need to do to stay...
We just switched to and internal server for our CRM today and it seems that leads are not coming through. Do we need to re-connect or update a server address to re-establish the connection? Thanks,Chuck
View Article"We just moved our CRM hosting in-house, what do we need to do to stay...
Yes, Chuck. Your account will need to be updated. Please open a support ticket and provide the previous URL and orgname as well as the current external URL, orgname, and the service credentials...
View Article"We just moved our CRM hosting in-house, what do we need to do to stay...
Am I missing something? I can't find and "open support ticket" buttons.
View Article"We just moved our CRM hosting in-house, what do we need to do to stay...
If you go to http://support.clickdimensions.com you should see a link to "submit a request" at the top.
View ArticleSetting up goals with Google Analytics
Hi, I am trying to setup a goal inside Google Analytics to track people who fill out my "request quote" form. It is asking for the URL for after the form is submitted. I'm using your form on my page in...
View Article"Setting up goals with Google Analytics" in ClickDimensions Help - comment...
Hi Stuart,We have had a couple of customers doing something similar and usually what works is using the post redirect action in your confirmation text and embedding the goal's code in that page. Once...
View Articlefinding related CD records
Hi,I recently upgraded to CRM 2013 online. In 2011 i used to be able to open a lead or contact record and on the left side pane i could see many of the related CD records like email sends, form posts,...
View Article"finding related CD records" in ClickDimensions Help - comment added by...
Hi Stuart,You'll want to click on the down arrow at the top next to the Contact's name and there you'll see everything that used to be on the left side of the contact record.Thanks for using the forum!
View Article"Can you stop emails or SMS being sent to duplicate contacts" in...
I have a situation where I need the email to be sent to the same address multiple times as each email contains different (dynamic) content based on the Contact name. How do I turn this de-duping off?
View ArticleSingle Click on Layout Options When Using Block Editor
I would like to suggest that Click Dimensions change the option to choose Text Only, Image Only, HTML, etc. to just a single click instead of having to click to select the layout and then click on...
View Article"Single Click on Layout Options When Using Block Editor" in ClickDimensions...
Hi Sharon,Thanks for your feedback! We have recently released a new Email Template editor called our Drag and Drop editor that has more capabilities than the Block Editor and is more user friendly....
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