"Update Rollup 16 for CRM 2011: Investigating Possible Issues" in...
Hi,I am currently experiencing this with a client of mine. What is your recommended approach to addressing this? Is it requesting the Hotfix or making sure the solution is version 6.0.0? Also - how...
View ArticleUnable to find source campaign field to link!
Hi,I am trying to create a hidden form field to be linked to source or source campaign field. But these lead attributes are not showing up so that I could link.. could you pls help? thanks Riyaz
View Article"Can you create a subscription page by form capture?" in ClickDimensions Help...
Hi Stijn,We don't delete Subscription Preferences and don't base anything off of them after their original creation. If a subscription preference comes in as "Out" we will create or edit the...
View ArticleIs it possible to send a survey to a email address using a custom email field
We have a custom email field on the Case entity. It is possible that the person calling in for support is not a contact in CRM so we have a custom email field. We would like to set up a process to...
View Article"Is it possible to send a survey to a email address using a custom email...
Hi Kim,All ClickDimensions emails must be sent to a Contact, Lead, or Account and cannot be sent to just an email address. You'd need to create the caller as a lead or contact and associate that Case...
View Article"Unable to find source campaign field to link!" in ClickDimensions Help -...
Hello RiyazUnfortunately, the source campaign field is a lookup field, and it is not currently possible to map form fields to lookup fields. You can, however, map to the lead source field, which is a...
View ArticleSurvey Action to send Email
I created a survey, created an action to send an email, tested my survey, but am not receiving any email.
View Article"GoToWebinar Connector with Multiple Accounts?" in ClickDimensions Help -...
With our April 2014 release, you can now have multiple GoToWebinar accounts connected! See more about the release here:...
View Article"Update Rollup 16 for CRM 2011: Investigating Possible Issues" in...
Hi James,I would first start by updating to 6.0.0 instead of 5.0.5. The solution can be downloaded from the Auto-Update dialog on the ClickDimensions Settings page in the CRM Settings area.
View Article"Security role for CD administrators?" in ClickDimensions Help - comment...
Hello Neil,We initially designed the security roles with the idea that an admin would be creating survey questions or forms, and the “CD Users” would be consuming the results. We’re considering changes...
View Article"Survey Action to send Email" in ClickDimensions Help - comment added by...
Hi Sinnary, I see that you have opened a support ticket. Our team will help you via the ticket.
View Article"Release Notes Version 6.0.0 [ April 16, 2014]" in Announcements - comment...
Clone Nurtures - Thank you, you've just saved so many hours of work!
View Article"Service Unavailable" intermittently from some geographies
We are seeing some intermittent "Service Unavailable" messages from different geographies and are currently investigating.
View Article""Service Unavailable" intermittently from some geographies" in Announcements...
The service disruptions have been resolved.
View Article"Trying to get our script into Dot Net Nuke template" in ClickDimensions Help...
We tried adding our script into the Java and that didn't work.. we are eager to use this program. Do you have any other suggestions?
View Article"Spam Assassin Report - Rule Name: EMAIL_URI_PHISH" in ClickDimensions Help -...
Can you post the resolution?
View Article"Security role for CD administrators?" in ClickDimensions Help - comment...
Hi Neil,To supplement what Louella said above, we have a help article on this if that's the route you'd like to take: http://help.clickdimensions.com/custom-security-roles-for-clickdimensions/
View ArticleVoting Button's
Can you use voting buttons when creating an email template. I have an email that will be used in conjuction with the nurture program. In the email it says "Please indicate your renewal choice by...
View Article"Trying to get our script into Dot Net Nuke template" in ClickDimensions Help...
Suzanne,Here's a couple posts on the DNN site that may help provide so guidance on your options. There are a few ways to implement 3rd party JS depending on whether you want to do it at individual...
View Article"Can't make a subscription list" in ClickDimensions Help - comment added by...
Hi,Can I see the answer please. We're getting the same issue. Thinking it might be the update we're having to implement.Peter
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