"Total score for Lead isn't updating" in ClickDimensions Help - comment added...
Hi Matt,It looks like we are on version 4.0.0. I went in and disabled the 13 plugin steps as recommended in option 2 above and Visits are now working.I didn't count the exact number of plugin steps...
View ArticleForm builder, jump to invalid field on error
Hi,Is it possible for forms developed via the form builder to jump to the first invalid field that doesn't match the set validation rules when the user attempts to submit the form?The problem I've...
View Article"Total score for Lead isn't updating" in ClickDimensions Help - comment added...
Everything seems to be working as normal this morning. Thanks Matt!
View Article"Total score for Lead isn't updating" in ClickDimensions Help - comment added...
One other question. If we would like to upgrade to 6.0.0 from 4.0.0, can we do a direct upgrade or do we need to follow a certain upgrade path since we're a few versions behind?
View Article"Total score for Lead isn't updating" in ClickDimensions Help - comment added...
You can updated directly to 6.0.0. There's no need to update to interim versions.
View ArticleBlog unavailable due to Typepad outage
The widely-read ClickDimensions blog (http://blog.clickdimensions.com) continues to be unavailable for our readers. The blog is hosted on Typepad, which has been experiencing a DDoS (distributed denial...
View ArticleIs it possible to get the links that are created when you do an email send –...
HelloIs it possible to get the links that are created when you do an email send – export them so that they can make QR-codes of them an print on the analogue invitations.Is there a possibility to use...
View Article"Is it possible to get the links that are created when you do an email send –...
Hi Lars,I'm sorry, this is not possible unfortunately. The links are personalized only when the email is created on our system and sent out. It is not stored in CRM.
View Article"Blog unavailable due to Typepad outage" in Announcements - comment added by...
The blog is now available again. Looks like Typepad has resolved their DDoS issue!
View ArticleUser could supply his/her email address and then click a button that will...
HelloIs it possible to create a page (general landing page) where a user could supply his/her email address and then click a button that will take the user to a form that is pre populated with that...
View Article"User could supply his/her email address and then click a button that will...
Hi Lars,The only way for a form to be pre-populated is to use a Profile Management form and send that link in a ClickDimensions email. You could have a form where they fill out their email address and...
View Article"Error when accessing email templates " in ClickDimensions Help - comment...
I have the same issue but i haven't messed with passwords at all. Any ideas?
View Article"Error when accessing email templates " in ClickDimensions Help - comment...
Hi Alana - I see you've submitted a ticket for this and are being helped there.
View ArticleQuestion about DNS Failure Bounces
I have a contact who has received our last 10 newsletters over the last couple of months. My email events show that they were delivered, he opened them and even clicked on links within the newsletter....
View Article"Question about DNS Failure Bounces" in ClickDimensions Help - comment added...
Hello DuaneThere is no way to unblock the address on your end, but if you think that the address is still valid, then you can open a support ticket, provide us with the email address that has been...
View ArticleSome customers experiencing delays in processing Email Sends
Some customers may be experiencing delays in the processing of email sends of several hours. Our team is aware of this and is working to reduce the delay and implement additional controls to prevent...
View ArticleHow do you add more radio buttons to in the form field section?
Need to have more than two options for the radio button field.
View Article"Some customers experiencing delays in processing Email Sends" in...
The delay has been resolved.
View Article"How do you add more radio buttons to in the form field section?" in...
Hi Peter,At this time it is not possible to add more than two radio buttons. You can use a List type instead though to still give them more options but only allow them to choose one.
View ArticleSecurity role for CD administrators?
I understand that CD has three security roles:ClickDimensions Core -- assigned to all CRM usersClickDimensions User -- assigned to users who need to read CD recordsClickDimensions Service -- assigned...
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