"my UAT Account expired. Can u help me reactivate it pls." in ClickDimensions...
Hello,Sorry for the trouble! I'm creating a ticket for this case for you. You should get an email shortly.
View Article"Programmatic Form Capture - any detailed instructions?" in ClickDimensions...
BTW I also opened a request, but it never ended up here...?
View Article"Programmatic Form Capture - any detailed instructions?" in ClickDimensions...
OK, found it here:http://support.clickdimensions.com/entries/57792090-programmic-form-capture-problem-no-response-from-server
View Article"Dynamically populate a list form field" in ClickDimensions Help - comment...
HelloI responded to Nate's query yesterday via support ticket, but if anybody else is interested in this topic, when using list type form fields, it is possible to populate them with the existing...
View Article"Marketing Lists in Email Send - do they update?" in ClickDimensions Help -...
Hello JimThe lists will be queried at the time the email goes out, not the time that it is initially scheduled.
View Article"Release Notes Version 6.3.0 [October 14, 2014]" in Announcements - comment...
Hi Kevin,Yes, that is true still true - your forms, views, and fields on the Account, Contact, Lead, and Marketing List will not be changed. It is always a good idea to backup your system before...
View Article"Release Notes Version 6.3.0 [October 14, 2014]" in Announcements - comment...
I would like to add to Allison's comment that any customised Relationship Cascade settings will also be reset.
View Article"Possibility to also show the Sent emails in the Activities - Email messages...
Hello Rhys,I have MS CRM Dynamics 11 for Outlook and I am exploring another possibility. Is there a way to bcc another recipient on a Sent Email? If that is the case, I can bcc myself and when the...
View ArticleEmail template changes not being picked up by the email send
I built an e-mail template, then created an e-mail send. All of that worked fine, and I sent it to my colleagues for review, and they asked me to make some copy changes. Though my edits are saved with...
View Article"Email template changes not being picked up by the email send" in...
Hi Lorry,I'm sorry for the frustration. Once you set the Email Template in the Email Send record it is separate. You can make your edits by opening the Full Screen editor in the Email Send. Or you can...
View Article"Possibility to also show the Sent emails in the Activities - Email messages...
Hello JuanUnfortunately, it is not possible to bcc another recipient. Any recipients will need to be included in the Email Send as lead, contact, or account records.
View Article"Release Notes Version 6.3.0 [October 14, 2014]" in Announcements - comment...
Hi Allison, regarding the "Inability to reactivate Email Sends" improvement, what is the recommended method if we have scheduled an email send to go then notice something in error we want to change and...
View Article"Release Notes Version 6.3.0 [October 14, 2014]" in Announcements - comment...
Hello AlistairThe best course of action in that scenario would be to cancel the Email Send, clone it, make whatever changes you need, then send the clone. The following article discusses how you can...
View ArticleError when running Survey Report
Hi,I would like to have a visual report of the survey results of a survey I did a couple weeks ago. However if I try to run the Survey Report on a posted survey it is giving me an error (see screenshot...
View Article"Error when running Survey Report" in ClickDimensions Help - comment added by...
Hello MartijnYou are correct; you cannot run the survey report if the corresponding survey web content record has been deleted. However, if you create a dummy survey web content record and connect your...
View Article"Error when running Survey Report" in ClickDimensions Help - comment added by...
This solved my problem, thank you!
View Article"Error when running Survey Report" in ClickDimensions Help - comment added by...
Glad to help, Martijn!
View ArticleSend Frequency Capping
Is it possible to set a maximum amount of Sends that a customer will receive in a given time period, i.e. a customer is subscribed to multiple Subscription Lists and they receive multiple emails. The...
View Article"CRM 2011 Workflow based on events send email to list of registered users" in...
Hi Courtney,We are using CRM 2013, would I use the same process to send event reminders prior to event scheduled date? If yes, I tried replicating the workflow as suggested on the screenshots. And,...
View Article"Contact identified via Email Address 2, but Autoresponder Email sent to...
Hi Allison,We are having the same question. A visitor enters email2, but receives autoresponder on email1 - the one we already have in our CRM.Email2 is captured and saved, but not used.Is there a...
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