Microsite links not working
I created a custom HTML email. When I do a test send, the links I created in the email work. When I click on the microsite link, the microsite opens but the links do not work. Why are my links not...
View Article"Send Frequency Capping" in ClickDimensions Help - comment added by Rhys...
Hello TomaszUnfortunately, there is not currently a way to limit the number of emails a recipient can receive in a given time period. If you would like this functionality to be considered in a future...
View Article"CRM 2011 Workflow based on events send email to list of registered users" in...
Hi Tapsi,In theory this should work fine on a 2013 system as well, so I would suggest opening a support ticket at http://support.clickdimensions.com and requesting technical help on this. I'm inclined...
View Article"Microsite links not working" in ClickDimensions Help - comment added by...
Hi Nick,I'm sorry for the trouble! This should only be happening for you when you click through the links of the Microsite version of your email. If so, this is an issue we're investigating and working...
View ArticleHow can I add more than one type of record to a marketing list?
Currently when I create a marketing list, I can only select one type of entity to target it at - lead, contact or account. I'd like to create a marketing list that would be able to include all of those...
View Article"How can I add more than one type of record to a marketing list?" in...
Hi Jessica,I don't think this is possible, because all records types exist in their own separate CRM entities, which is a CRM out of the box default setting. There might be a way to accomplish this,...
View Article"How can I add more than one type of record to a marketing list?" in...
Hi Jessica,As Joshua said, this is not possible. Marketing Lists are a feature of Microsoft CRM and ClickDimensions just uses those to allow sending emails to the people in the lists. You would need to...
View Article"How can I add more than one type of record to a marketing list?" in...
That's what I thought but figured I'd ask in case I was missing something. Thanks!
View ArticleUnable to send email
Hi,I'm getting started with Click Dimensions and have watched the first batch of videos in the CD101 academy series.I've encountered a problem when I attempt to send an email or set a split test as I...
View Article"Release Notes Version 6.3.0 [October 14, 2014]" in Announcements - comment...
My Dynamics CRM partner, who also is a ClickDimensions partner, is recommending this process for implementing a new version of the ClickDimensions solution. Comments?Back up all unmanaged...
View ArticleHow do you identify which is the "service user"?
This seems like it would be straight forward but I'm having trouble wrapping my head around this. How do we specify which is the service account (or service user - I've seen both terms used)?Do we need...
View ArticleAnyone using ClickDimensions with SquareSpace?
We're using SquareSpace for our corporate website. When I try to insert the CD tracking script into our site either on a specific page or through the site-wide code injection, all of our images no...
View ArticleDouble Opt-in extra step
Hi community,I recently implemented double opt-in following the excellent article 'Setting Up Double Opt-in With ClickDimensions' - great.I noticed however that there is an extra step which seems...
View Article"Release Notes Version 6.3.0 [October 14, 2014]" in Announcements - comment...
Alan, Please do NOT uninstall our solution. If you uninstall a managed solution, it deletes the entities contained in that solution, which also means all your data in those entities will be deleted....
View ArticleBest Follow-Up Method when Sales Follow-up IS NOT conducted by CRM Record Owners
Does anyone have advice on creating a workflow or other method of assigning any follow-up activity when the follow up is done by CRM users who are NOT the record owners?All of our Leads/Contacts are...
View Article"Best Follow-Up Method when Sales Follow-up IS NOT conducted by CRM Record...
Are the same Internal Sales associates assigned to these Regional Sales Managers? If so you could use the Team in CRM to associate these ISAs with the appropriate managers. If there is not a direct...
View Article"Best Follow-Up Method when Sales Follow-up IS NOT conducted by CRM Record...
Thanks, Carol. These are two great options!
View Article"Unable to send email" in ClickDimensions Help - comment added by Carol Eckert
If you are sending a Test and there is a Test Email in the General portion of the Email Send. You have to put the emails there when you are sending the test.
View Article"How do you identify which is the "service user"?" in ClickDimensions Help -...
Hi Devin,The ClickDimensions Service User is technically determined on our end by using that User as our connection to your system. From your perspective, you can see in ClickDimensions Settings >...
View Article"Like button" in ClickDimensions Help - comment added by Courtney Smith
Hi Nick,I apologize for the delay! I'm not sure I understand exactly how you want this tracked, but if this "like" is in an email template, you can make any graphic you like, link it to the "full...
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