"Sending current URL with form" in ClickDimensions Help - comment added by...
AH, I hadn't fully realised what the Code Editor was for! I'm not a developer but I know my way round Javascript so will have a play with it. Thanks!
View ArticleEmail Tests for Nurture Programs - is it supposed to do this?
I'm been trying to figure out if there is a bug in my nurture program, or if it's just working the way it's supposed to. We've done a lot of testing, so I've exhausted all my email addresses to make...
View Article"Email Tests for Nurture Programs - is it supposed to do this?" in...
If you deleted the Lead records, then we would not have anything to associate the delivery events to. We cannot record delivery events (or opens, clicks, etc.) if the recipient Lead record has been...
View Article"Duplicate Email Sends" in ClickDimensions Help - comment added by Jodie Hirsch
1. How does the system decide which contact to send from? 2. Are the duplicate emails put into the excluded emails category?
View Article"Somehow, ClickDimensions has associated my IP/computer with a wrong contact...
Hi Zaheer,This would happen if you sent a ClickDimensions email to Contact A and they replied and you may have scrolled down and clicked on one of the links so now you are associated to that contact....
View ArticleInboxCast and Email Send owner
When using InboxCast, the draft Email Send record that is created into CRM is owned by the ClickDimensions service account. In a CRM environment that has multiple business units and users are not...
View Article"Duplicate Email Sends" in ClickDimensions Help - comment added by Tomáš Dyntar
Somebody from Click Dimensions may confirm it. As far as I knowad 1. - if there are multiple contacts with the same email in the campaign, the system sends an email to the first record it gets from the...
View Article"Duplicate Email Sends" in ClickDimensions Help - comment added by Allison...
Hi Jodie, Tomáš is correct. Thank you for that answer!
View Article"InboxCast and Email Send owner" in ClickDimensions Help - comment added by...
Hi Jukka!There isn't any flag that indicates that it was an InboxCast unfortunately. They will always be created by the service user as you noted, but so would Email Sends from Nurtures, so there isn't...
View Article"InboxCast and Email Send owner" in ClickDimensions Help - comment added by...
Thanks for your reply, Matt. That would indeed be a useful feature to have in some future release.Regarding the process of how the records get created, would you say that if we look for an Email Send...
View Article"InboxCast and Email Send owner" in ClickDimensions Help - comment added by...
Hi Jukka,Yes, I think that would be a safe bet. If you check that when the Email Send is created it immediately has an associated marketing list, then that would be an InboxCast email.
View Article"Email Tests for Nurture Programs - is it supposed to do this?" in...
The weirdest thing happened. I didn't notice it until much later, but 2 hours after the nurture program was triggered, my emails were delivered to the 2 that were missing. So my work address received...
View Article"How long does it take for a GoToWebinar to show up in the Active Events...
Good to know, thanks. Does the sync only happen one way? Meaning, can I create a new GtW event in CRM and have it populate on gotowebinar.com?
View Article"How long does it take for a GoToWebinar to show up in the Active Events...
Hi Brooke,It is a one way connection. If you make something in CRM it will not sync into GTW.
View ArticleMapping custom fields in GotoWebinar to Lead/Contact fields
Is there a way to map custom fields added in the gotowebinar registration form to the lead or contact record? I have matching option set fields in my records in CRM, and I want to populate the answers...
View Article"Mapping custom fields in GotoWebinar to Lead/Contact fields" in...
Hi Brooke,You can do this through a CRM Workflow. Run the workflow on the Event Participation record. Check if the contact field contains data and if so update the contact record dynamically with the...
View Article"Mapping custom fields in GotoWebinar to Lead/Contact fields" in...
Ok thanks, I'll give it a try.
View ArticleEmail line spacing and font renders differently in Outlook
I've noticed that my emails, no matter how I format them, always show up this way in Outlook. The font is larger, bolder, and the line spacing is very small. No matter what email editor type I use, or...
View Article"Email line spacing and font renders differently in Outlook" in...
Hi Brooke,You might have your display increasing the size of things. If you go to Control Panel > Display does it say 125%? Try switching that to 100% and see if that makes it look right.
View Article"Email line spacing and font renders differently in Outlook" in...
Nope, good idea, but it's set at 100%. I checked my coworker's screen, and his Outlook email looks the same.
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