"Service Status Alerts" in Announcements - comment added by Bj Walbaekken
Hi, we are on the US data center, and we are not receiving test emails or email that we have sent. Do they have a ETA on when we will be able to send email again?
View ArticleIdentify contacts who have received the email but have not replied to the form
Hi everybody,I hope you can help me !My context :I have created an email linked to a web form.My mail has been sent to a marketing list.My question is :How can I identify contacts who have not replied...
View Article"How does user get notifications" in ClickDimensions Help - comment added by...
Hello GraceThe notification from the nurture program will be an email.
View Article"Is it possible to generate an html version of a clickdimensions form?" in...
Hello KevinThe is a link in the form embed menu that allows you to download the form's HTML and use it as needed. However, if you choose to do so, we cannot provide support for any customizations you...
View Article"Identify contacts who have received the email but have not replied to the...
Hello JulieUnfortunately, you cannot directly look for recipients who did not submit your form because no record is created or field updated to indicate that they have not submitted the form. However,...
View Article"Service Status Alerts" in Announcements - comment added by Rhys Saraceni
Hello LiamIn regards to the behavior you are seeing where you cannot use certain functions in the editor and when you try to add a new field, it freezes in place, this is generally caused by having a...
View Article"Service Status Alerts" in Announcements - comment added by Mohammad Qureshi...
HiWe sent an email out about 4 hours ago and it seems like the emails are not going out.
View Article"Service Status Alerts" in Announcements - comment added by Vincent Faivre
Hi,Same here we sent an email 5 hours ago and it is still not send.Vincent
View Article"Service Status Alerts" in Announcements - comment added by Matthew Wittemann
There was an unrelated server issue in the US data center that has been corrected and emails sent from the US data center are being processed normally now. This was due to a server update that caused a...
View Article"Identify contacts who have received the email but have not replied to the...
Rhys,Thanks a lot for your help. I'm going to try this.Julie
View Article"SQL Server Performance" in ClickDimensions Help - comment added by Todd...
Matt,I realize this is an old post, I am curious about the query in question - what mechanism is doing a call to generate this type of post? Is this happening for every visit entry posting in (which...
View Article"Service Status Alerts" in Announcements - comment added by James Perkins
Hi, I believe we use the EU ClickDimensions servers and we are seeing several hours of delay between create Email Send and Sent Email. Is there a known problem, please ?
View Article"Hidden Picklist Fields " in ClickDimensions Help - comment added by KELSEY...
Hi Rhys,I do understand how picklist values can be mapped, but I think I was unclear in my original request. It may have already been answered, but what I want to confirm is if you can map the Hidden...
View Article"Hidden Picklist Fields " in ClickDimensions Help - comment added by Rhys...
Hello KelseyI believe Sat may have been addressing the original question in this thread, which discussed using picklist fields. It is not currently possible to map data to CRM lookup fields.
View Article"Hidden Picklist Fields " in ClickDimensions Help - comment added by KELSEY...
Hi Rhys,Okay, perfect. Thank you for the information!Kelsey.
View Article"Service Status Alerts" in Announcements - comment added by Matthew Wittemann
Hi James,We are seeing intermittent delays in the EU as new resources are coming online. This should be improving throughout the week and is expected to completely return to normal by Friday when all...
View Article"Service Status Alerts" in Announcements - comment added by Melissa Scott
I have an email sitting in my outbox that was scheduled for 10:30 AM ET. Are y'all still experiencing delays?
View Article"Service Status Alerts" in Announcements - comment added by Matthew Wittemann
Hi Melissa,No, there are no delays. Usually if a scheduled Email Send is not sent at the expected date/time it is due to the associated workflow in CRM encountering an issue. Our support team can...
View Article"Anyone using ClickDimensions with SquareSpace?" in ClickDimensions Help -...
We also had the same problem at www.rib-software.dk, when searching google I found your post and solved the problem, here it is;I looked into the code of ts.js, and found that ts.js and YUI are using...
View ArticleEmail campaigns, marketing list size, and excluded emails
I was wondering what reason there would be for the number of sent emails to not equal the number of emails on the marketing list, if none were excluded?I have an email campaign that was being sent to 2...
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