"Scheduled Downtime: Image Manager Only (Sunday, 19 July 2015, 1:00am -...
Our development team is working to resolve the problem with various browsers as quickly as possible. (This is a problem where no error message is displayed and an image selected for uploading does not...
View ArticleIs there a way to have a call result dictate the next step in a nurture...
We'd like to develop a nurture campaign with a mixture of emails as well as phone calls. Is there a way to have the next step of the nurture campaign be based on the result of the phone call. For...
View Article"Is there a way to have a call result dictate the next step in a nurture...
Hello KatieUnfortunately, it is not possible at present to make a nurture follow different paths based on the results of a phone call. If you have a field on the phone call activity record that you...
View Article"How do I format a form field for a phone number?" in ClickDimensions Help -...
How would I make it require at least 10 digits?
View Article"How do I format a form field for a phone number?" in ClickDimensions Help -...
Never mind. I found it online. It is .{10,}
View ArticleProgrammatic Form Capture :: Account key and Domain are not valid
I'm trying to implement CD using the Programmatic Form Capture method. I have read through their "helpful" (cough, cough) page on this and also read through Dave Burrell's helpful (genuinely!) blog...
View ArticleEmail Events in Lead Form
Hi,Is it possible to add a section in my lead form showing the most important (opens & clicks) Email Events of that Lead? Just like you can add a separate section for Social Discovery.Thanks in...
View ArticleRelease Notes Version 6.7.0 [July 20, 2015] - 6.7.1
6.7.0 [July 20, 2015]Note: We recommend Update Rollup 12 or newer for CRM 2011 to update ClickDimensions to this release.Note: Not all features are available for CRM 4.0, specifics are...
View Article"Trying to get our script into Dot Net Nuke template" in ClickDimensions Help...
I actually just did this for our website, if you add the tracking link to the bottom of the theme file, so the main skin file, where your navigation will be defined as well as header and footer...
View ArticleCan you embed YouTube videos into a click dimensions email template?
I am looking to send out an email blast with an embedded YouTube video and I am not clear on whether or not click dimensions offers this function. I see that you can embed other content but "embed...
View ArticleMicrosoft Dynamics CRM 2015 SP1 – ClickDimensions logo is blurred on Dynamics...
Microsoft Dynamics CRM 2015 SP1 – ClickDimensions logo is blurred on Dynamics CRM Sitemap.Please provide high resolution, 85x71 Pixel, PNG image with transparent background. ClickDimensions Logo ICON...
View Articledrag and drop email template only clones into free style
I have tried to clone an existing email template of type drag and drop and this has produced a clone email of free style type. Is this normal?
View ArticleImport Failed - ClickDimensions Import to Marketing List is resulting in an...
Hi there,I'm trying to migrate from Mailchimp to Clickdimensions, and in the first instance recreating lists as marketing lists in the system.I've been able to import some lists fine, but using the...
View Article"Viewing and collecting files uploaded through a Form" in ClickDimensions...
This is great, but it doesn't not appear to be linked to the person who submitted it.. which is crucial. How do you incorporate that information?
View ArticleMarketing Lists & Nurture Programs
I added contacts to marketing lists that are linked to Nurture programs but it doesn't appear that the nurture program has begun. I added these contacts yesterday afternoon and there's no beginning...
View Article"How long is the delay when publishing metadata?" in ClickDimensions Help -...
Matt -I published metadata (Settings > ClickDimensions Settings > Publish Metadata) an hour ago, a half hour ago, and a few minutes ago to populate a new custom field we've added to Accounts. I...
View ArticleHow do I get my forms to show up on my landing page?
When I create a form and publish it, and subsequently place it on my landing page, and publish, it doesn't show up when I preview the link. Can anyone provide some troubleshooting methods?
View Article"How long is the delay when publishing metadata?" in ClickDimensions Help -...
Hi Susan - I'm sorry for the problem! Try clearing your browser cache and see if that allows it to show up. I see you've also create a support ticket for this so if clearing the cache doesn't work,...
View Article"What might be a reason an email is blocked, apart from unsubscribed or...
Hi,I have a few emails that were blocked but there is nothing listed in Email Events? If a blocked email occurs from past bounces why wouldn't I see anything under the contact email events?ThanksMichelle
View Article"What might be a reason an email is blocked, apart from unsubscribed or...
Hi Michelle,Try doing an Advanced Find for Email Events where the email address is that person's email address and see if anything comes up that way. There might be another contact/lead with the same...
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