"Scheduled Downtime: Image Manager Only (Sunday, 19 July 2015, 1:00am -...
Hi Matt,The downtime was yesterday and the system is online today and functioning normally. If you are unable to access ClickDimensions from within CRM, please let our support team know what error you...
View Article"Top email clients in Email Sends Report" in ClickDimensions Help - comment...
Hello JaceyUnfortunately, we do not currently track which device a person uses to open/click an email. If you would like to vote in favor of this feature request, you can do so...
View Article"Showing Picklist Labels vs. Values in Form Submission Notifications " in...
Hello OwenUnfortunately, the email notification functionality cannot be adjusted to show the option labels instead of values. However, in the field's properties, you can update each option's value to...
View Article"Embed Options - Custom URL" in ClickDimensions Help - comment added by Rhys...
Hello KelseyUnfortunately, it is not currently possible to customize the url beyond what is provided in the "Custom URL" area of the embed menu.
View Article"Scheduled Downtime: Image Manager Only (Sunday, 19 July 2015, 1:00am -...
Thanks Matthew, I think it might be that the version of Internet Explorer (IE9) that we run is not supported by the changes you made, I am speaking to support now.
View Article"How do I format a form field for a phone number?" in ClickDimensions Help -...
Hi BenIf you are using a text field for collecting phone numbers, you should be able to add regex to it in the field properties in the form editor in order to control the format of content that is...
View Article"getting this error: HTML Template does not contain Unsubscribe link." in...
That's correct, Joris; the unsubscribe link is required when sending to 500+ recipients at once, and we require the unsubscribe link to comply with anti-spam laws.
View Article"Using custom fields in the Webex Integration?" in ClickDimensions Help -...
Hello JoannaThe "custom field" fields you are seeing pertain to GoToWebinar integration rather than WebEx. Unfortunately, we do not currently sync custom fields from WebEx.
View Article"Scheduled Downtime: Image Manager Only (Sunday, 19 July 2015, 1:00am -...
Hi,One of my clients is also having problem accessing the image editor after the upgrade. they can use it with Chrome but not with IE.Any suggestions
View Article"Creating Conditional Form Fields?" in ClickDimensions Help - comment added...
Has anyone been able to reproduce this functionality using JavaScript in the form yet? This would be a really helpful feature for us so can you add my vote too please?
View Article"Scheduled Downtime: Image Manager Only (Sunday, 19 July 2015, 1:00am -...
Hi Matt, How can I receive updates in future? Thank you,Sahar
View Article"Scheduled Downtime: Image Manager Only (Sunday, 19 July 2015, 1:00am -...
Hi SaharThere is a "subscribe" button at the top of the forum. If you subscribe to the forum, you will automatically be sent updates.
View Article"Scheduled Downtime: Image Manager Only (Sunday, 19 July 2015, 1:00am -...
I apologize for any inconvenience. We are investigating reports of issues with the Image Manager in certain browsers and will have this resolved as soon as possible. Meanwhile, please try clearing your...
View Article"Scheduled Downtime: Image Manager Only (Sunday, 19 July 2015, 1:00am -...
I have tried uploading image through IE9, Firefox and Chrome with no luck.Could you kindly let me know which browser i can use to upload image using D&D editor.
View Article"Scheduled Downtime: Image Manager Only (Sunday, 19 July 2015, 1:00am -...
Hi Mohammad,You can use Chrome or Firefox with the editor as wellUPDATE: We are investigating the issue with various browsers and hope to have this resolved shortly. We will post notices here when it...
View Article"Scheduled Downtime: Image Manager Only (Sunday, 19 July 2015, 1:00am -...
HiI have used four different browsers, Safari (Mac), Firefox, Chrome and IE 9, none of which works to upload images.This issue is holding our comms going out since Monday - could you kindly resolve...
View Article"Scheduled Downtime: Image Manager Only (Sunday, 19 July 2015, 1:00am -...
Hi Mohammad. I obviously can't speak for anyone else but we have found that it does work on the version of Chrome which we have in the office. This is version 39.0.2171.99. Screenshot attached.It is...
View Article"Is there a way to populate the utm_content parameter in Google Analytics...
Hello Alison and KenUnfortunately it is not possible at present to automatically add the utm_content parameter to links in your email send. You would need to add the parameter manually.
View Article