"Release Notes for December 18, 2014 Cloud Update" in Announcements - comment...
Hi Emilio,This is part of our new File/Document Manager and I don't believe we have a way to manually toggle this feature at this time. I'm sorry for any inconvenience.
View Article"drag and drop HTML code" in ClickDimensions Help - comment added by Tomáš...
Thank you for the info.Tomas
View Article"CRM 2015 Compatibility for ClickDimensions" in Announcements - comment added...
If we have an existing form set up in 2013, and we upgrade to 2015, will it break our form?
View Article"Why won't my test nurture work properly?" in ClickDimensions Help - comment...
Hi Lorry,Sorry for the trouble and the delay! I might wonder if the other emails are being sent to spam or being held for moderation somewhere since you're getting a bunch of emails form one source all...
View Article"if statement based on entity value from connection" in ClickDimensions Help...
This question is being addressed as a ticket. If you have the same question, please open a ticket with us. Thank you!
View Article"Release Notes for December 18, 2014 Cloud Update" in Announcements - comment...
Please note that we are taking steps to change how the file manager works so that file names are not changed when you upload a file. This modification will be implemented in a future release. (We are...
View Article"CRM 2015 Compatibility for ClickDimensions" in Announcements - comment added...
No, an existing form should still work. I would publish metadata prior to upgrading to 2015 (Settings > ClickDimensions Settings > click on "Metadata") to ensure that your metadata is up-to-date...
View Article"Formular and Subscription Page styling" in ClickDimensions Help - comment...
Hi Milan,Sorry for the delay! Right now the forms and subscription pages are in tables with specifically set widths, as you said. You could get around this by going to Embed > Embed as Link >...
View Article"Help with an error message" in ClickDimensions Help - comment added by...
Hi Melissa,Sorry for the trouble and the delay! Which URL are you using? Are you following the instructions here http://help.clickdimensions.com/individual-tracking-summary-profile-view/?We may need to...
View Article"MS Dynamics 2013 and Click Dimensions" in ClickDimensions Help - comment...
Hi Zubeir,I apologize for the delay. It looks like you were able to reach out to your account manager Shannon. Is that right? Please let us know if you need any additional help with this.
View Article"How do I access my Web Form?" in ClickDimensions Help - comment added by...
Hi Sean,I apologize for the delay and for the trouble. Are you still experiencing this issue? If so, would you mind opening up a ticket with us? We'll probably need to take a look at your individual...
View Article"How do I access my Web Form?" in ClickDimensions Help - comment added by...
For some reason, unknown to me, it appears that I can now get into the designer from that page. We also appear to be having no additional issues with that web form. I guess you can close this out...
View Article"CRM 2015 Compatibility for ClickDimensions" in Announcements - comment added...
We are upgrading to CRM 2015 this week. I don't fully understand this issue. What will be affected once we upgrade to 2015 and send out emails through CD?
View Article"CRM 2015 Compatibility for ClickDimensions" in Announcements - comment added...
Hi Sue,If you first publish your metadata (Settings > ClickDimensions Settings, click on "Metadata") prior to upgrading, you should be fine. The problem in CRM 2015 prevents us from getting the list...
View Article"CRM 2015 Compatibility for ClickDimensions" in Announcements - comment added...
We have just learned of a new bug in CRM 2015:When a CRM organization is version 2013 and has a custom solution installed that includes a custom "activity entity" (such as our Text Message entity), and...
View Article"Freestyle Editor: Images appearing large" in ClickDimensions Help - comment...
This happens to us routinely as well. Would love a fix. I usually have to end up resizing the photo on my desktop and then re-importing the correct size into Click Dimensions.
View ArticleEmail send error 'Failed to get Freemarker Template for Rendering'
I've cloned a previously sent email, made changes and sent it. Now it sits in the ERROR box with an obscure "Failed to get Freemarker Template for Rendering" error. Screen shots attached.How do I fix...
View Article"Email send error 'Failed to get Freemarker Template for Rendering'" in...
Hi Phil: Please open a support ticket for this, and provide the URL of the template (open the template designer in full screen and copy the URL that starts with http://app.clickdimensions.com...). Our...
View ArticleJanuary 2015 Release Schedule
ClickDimensions will be releasing a newly updated version of our solution this month. The planned release date has been moved to Sunday, January 25th. (Previous notices on our blog and in our...
View ArticleCreating activity on email clicks
We send emails to certain mailing list recipients, normally they are dynamic mailing lists. When prospects click on the links in that email, we wan to get notification to the record owner, either as an...
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