"New fields not availble in personalization " in ClickDimensions Help -...
Hi Amelia,I apologize for the trouble! This data should pull in but sometimes it can take a few more minutes for everything to sync (even after you get the Published message). You may also need to log...
View Article"Web Forms and Chinese Language Characters" in ClickDimensions Help - comment...
Hi Lee,We're not aware of any special considerations for that setup at this time. Your forms should function fine in Chinese, you'll just need to create form fields with the label in Chinese to have...
View Article"How can I pull appointment details into an Email template" in...
Hi Lis,It's hard to say exactly without knowing the full setup of your system, but I would just double-check that all the schema names are correct. I also wanted to point out that the dynamic content...
View Article"Form embedded via widget not submitting" in ClickDimensions Help - comment...
We are also running into this issue - we have used ClickDimensions embedded forms for over a year without issue and, in the last 60 days, have started running into this problem with all of them. It...
View ArticleCan I use skip logic in web forms?
I am aware that I can use skip logic in surveys, but can I use it in Forms and if not, why not?Makes sense that I could create a dynamic form and have those If, yes, answer question a and if no,...
View Article"Can I use skip logic in web forms?" in ClickDimensions Help - comment added...
Hi Michelle,I apologize, but Skip Logic is currently only for surveys. You can contribute to a Feature Request for this here:...
View Article"Can you expand upon the Options in the Drag and Drop Editor?" in...
Hi All.I modified a Drag and Drop template and created the solution Eoghan Hickey asked about.[See attached file with screendumb]Header------------------------Body Full Width Column3 ColumnsFull Width...
View ArticleCan I view Sent Emails for a Contact in its parent Account?
I plan to use the quick send feature to send an email at the end of a phone call cycle for contacts at our existing customers. This is part of our overall nurture strategy. The email is sent to a...
View ArticleEmail send versus email template
I'm having trouble understanding how ClickDimensions views email sends versus email templates. In my experience, you use a template as the foundation and add new or different content each time you want...
View Article"CRM 2015 Compatibility for ClickDimensions" in Announcements - comment added...
Hi MatthewI am importing ClickDimensions solution into CRM 2015 on-Premise (IFD) but it is hanging and not responding at all. It does not throw any error message. I have waited for 30 minutes but no...
View ArticleHow do we track visitors from AdWords (PPC) so we can calculate ROI?
We do quite a bit of AdWords advertising. How do we segment web visitors from AdWords and how do we integrate information from AdWords to the tracking information from ClickDimensions so we can do...
View ArticleDo you happen to know whether ClickDimensions make use of a dedicated server...
Do you happen to know whether they make use of a dedicated server (only for physical companies or one to ourselves)? Do they check the users of the tool ? For instance, if other customers are using...
View Article"Unsubscribe " in ClickDimensions Help - comment added by Cdickens
Hello,I am running into this same issue. I have received a few unsubscribes (I can see them in the e-mail send records), however, when I pull up those related contacts, I see that the "Bulk E-mail"...
View Article"Can I view Sent Emails for a Contact in its parent Account?" in...
Hello EricUnfortunately, CRM does not aggregate all sent emails sent to contacts associated with an account on the account record. You could, however create a personal view for sent email records that...
View Article"Email send versus email template" in ClickDimensions Help - comment added by...
Hello MichelleAs far as ClickDimensions is concerned, the "email template" is the content of the email you will be sending out. You can use email templates in the manner you described in which you set...
View Article"Can I view Sent Emails for a Contact in its parent Account?" in...
Thanks, Rhys! Please consider it as a suggestion for your roadmap. It would also be cool to see an integration between the CRM email records and the CD sent email records so they could be viewed in the...
View Article"How do we track visitors from AdWords (PPC) so we can calculate ROI?" in...
Hi Ramon,You can create a View in CRM to show Page Views with your Adwords parameter and use that to sort and evaluate traffic coming in from ads. We have more information on Adwords and...
View Article"CRM 2015 Compatibility for ClickDimensions" in Announcements - comment added...
Hi Jaber,CRM is responsible for the solution import process. If it hangs and does not show an error message, then it is likely due to performance problems in the CRM database. You may eventually get a...
View Article"How do we track visitors from AdWords (PPC) so we can calculate ROI?" in...
I am not sure how these articles help. Google strongly recommends using auto-tagging with AdWords to ensure the most detailed AdWords data is available in Google Analytics, as described in these two...
View Article"CRM 2015 Compatibility for ClickDimensions" in Announcements - comment added...
Hi MatthewThanks for your response. I have found a solution for my issue and successfully imported the Click Dimension solution.ThanksJaber
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